FAQ

We promise to help you set goals and then prove our performance, helping you reach your objectives.

About Centrinex
 

Frequently Asked Questions

Where are you located?
We are conveniently located in Lenexa, Kansas, a suburb of Kansas City.

Do you have locations offshore?
Yes, we have a location in San Jose, Costa Rica.

What business models do you work with?
We work with them all! State-by-state, single state, offshore, as well as tribal lending models.

Do you share my information with other clients of yours?
No. We believe the knowledge and data you’ve created while you’ve been in business, plus what you’re going to do in the future, is yours and is not shared with anyone else in the call center. We will NEVER ask you to provide any of your unique information to our clients.

What software do you support?
We support them all! Trandotcom, EPIC, Answers, PaydayloanManager, Qfunds, Apogee … You bring it to us, and we’ll use it!

Do you have a phone dialer?
Yes, we have been using a Noble dialer since 2010.

Are you a Lead Provider?
No, we handle the verification, customer service, renewal, retention, and pre-collection of your customers’ lifecycle.

I want to know more. How do I find out?
You can contact us and schedule a conference call. Then, you can come out for a half-day tour and enjoy some Kansas City BBQ!

Do you have affiliations with OLA?
We’ve been members of OLA since 2008. Our CEO, Bart Miller, has served on the Board since 2009 and is the Board liaison to the Emerging Lenders Council.

Are you compliant with CFPB guidelines?
The CFPB has not officially had an exam for anyone thus far, but we believe we will have examiners in our office soon.