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Archive for the ‘News from Centrinex’ Category


“I Went to the T-Bones Game and Got A Great Call Center Job”

Centrinex / Novasors, one of the country’s top 50 contact centers, is a proud sponsor of the Kansas City T-Bones baseball team for the 2015 season. The sponsorship makes sense considering the similar environment both organizations strive to create and maintain: fun, energetic and an enjoyable place to be.

Bart Miller, CEO and owner of Centrinex / Novasors, explains, “Sponsoring the Kansas City T-Bones was an easy decision to make and a partnership that makes sense for us. The T-Bones games attract the type of fans we like to hire as our customer service representatives. The type of people who appreciate a friendly and fun place where they can rally around each other for a common goal. At the ballpark, it may be a win. But at our call center, it’s about working in a family-type atmosphere and truly helping our customers.”

Next time you’re out at the park, check out the Centrinex / Novasors banner displayed above the pitching bullpen out in left field. And keep an ear open for some pretty snappy scripts we’ve written for the T-Bones announcer.

Centrinex / Novasors – It’s Where to Work

We’re one of the leading call centers in the country because we recruit and promote leaders. We have Centrinex University, which helps our customer service representatives excel in time management, leadership, interviewing skills and more. It’s how our employees grow and succeed in their careers. Graduate with the top score, and you’ll be treated to dinner with the management team.

A fun recognition program honors employees’ attitudes, efforts or results that coincide with our company goals and values. People want to be respected and valued for their contributions, and that’s only fair.  Don’t be surprised if you receive a compliment from a customer and see it blown up on a poster hung on the wall.

It’s hard to stay motivated doing a job where you don’t feel appreciated by co-workers or managers. Celebrating the successes and work well done can really make our call center stand out. Our employees mean the world to us, and we do what we can to let them know that. We work hard and play hard from FitBit competitions to Corporate Challenge teams, occasional catered lunches, and more.

While we’d like to give away T-shirts to every fan at every with the slogan “I Went to the T-Bones Game and All I Got was This Exciting Call Center Career,” we’ll have to settle for offering good candidates an equally good career opportunity where there is a chance to move into management positions.

Don’t want to wait to go to the T-Bones game? You’re in luck! You can apply now. Right here.

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OLA Spring Summit 2015 Update

OLA Spring Summit 2015: Where The Industry’s Fate Could be Determined

New NACHA guidelines taking effect fall of this year. The Consumer Finance Protection Bureau’s (CFPB) latest proposed regulations governing short-term lending practices. Changes in the industry over the last few years. Public perceptions. Considering the issues facing those in short-term lending, the phrase “where our industry’s fate could be determined” isn’t overly dramatic.

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New NACHA Rules Taking Effect

No Second Chances to Play by the NACHA Rules Taking Effect Soon

NACHA (which stands for the National Automated Clearing House Association), the governing body of automated clearing houses and a federal banking organization, established guidelines last year that will take effect in the fall of 2015.

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CFPB’s Latest Regulations For Short-Term Loan Industry

Consumer Finance Protection Bureau’s Latest Proposed Regulations Sweeping the Short-Term Loan Industry

At the end of March 2015, the Consumer Finance Protection Bureau (CFPB) met in Richmond, VA. Out of that meeting comes the latest round of sweeping federal regulatory proposals affecting the short-term loan industry, specifically targeting loans lasting longer than 45 days where the all-in annual percentage rate is over 36 percent.

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When Business Slows, Buy Leads Low and Underwrite High

We’re approaching a notoriously slow time of year in the online financial services industry. With fewer customers applying for loans, lead volumes drop significantly. Rather than keep the same underwriting and receive less volume, a better strategy is to possibly purchase leads at different (lower) prices and tighten your underwriting requirements.

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2014: The Year of Getting Fit, Healthy Competition, Political Awareness and Giving Back

Company culture is the lifeblood of any organization. It sets expectations and it affects the overall productivity of employees. Company culture is established at the top and trickles down. And while nurturing a strong, positive culture is key to the long-term growth and viability of any business, never is it so important than when applied to a contact center environment.

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Centrinex Breaks 1.6 Million Monthly Calls…

And All We Got was This Non-Lousy Quality Assurance Policy

When your customer service representatives (CSRs) are handling 1.6 million incoming and outgoing calls a month, your quality assurance policy has to be airtight and enforced every minute, every hour and every day of the week.

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Tackling Online Lending’s Pressing Issues In New Orleans

Short-term lending thought leaders, investors and innovators met for the Online Lenders Alliance’s (OLA) Leadership + Innovation Conference (LEND360) at Sheraton New Orleans October 15-17 to tackle our industry’s pressing issues, grow their businesses and share strategies and information. LEND360, in partnership with the Daily Funder, is revolutionizing the way online lenders and service providers work together.

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A Friendly Reminder From Centrinex: Go VOTE!

Election Day is November 4, 2014. Write it on your calendar. Set a reminder on your phone or computer. Tie a string around your finger. Do whatever is necessary to help you remember to vote in the upcoming election.

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Centrinex to Attend OLA Fall Leadership Conference

Who: Short-term lending thought leaders, investors and innovators
When: October 15-17, 2014
Where: Sheraton New Orleans

Online Lenders Alliance (OLA) is hosting its annual Leadership + Innovation Conference in New Orleans, October 15-17. It’s considered the premiere event for information sharing and collaboration for online lending professionals, like Centrinex, drawing hundreds of decision makers from around the country.

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