Join Our Top Performing Team!

We’re hiring the best and brightest to join our team. Check our latest job listings to see how you fit in.

Job Openings
 

Archive for the ‘More Than a Call Center’ Category


The Good Side of Recent Banking Regulations for Short-Term Lenders

Recent banking regulations have caused banks and third party payment processors to back away from processing for short-term online lenders. That’s the bad side, and we’re certainly not making light of it. However, there is also a good side to the situation.

The good side is that these stricter regulations have caused the potential cost of buying customer leads to dramatically decrease. If you are paying anywhere in the neighborhood of $160 for your online lending leads, this is the perfect time to re-examine and adjust your lead-buying strategy.

Read Full Post

ACH Authorization Helps Avoid Abuse

Our ACH Authorization Approach Avoids Abuse and Promotes Cooperation

ACH payments deposit funds into a borrower’s banking account. ACH authorizations also give the “authorization” to electronically debit repayment from a checking or savings account when a loan payment is due. Since the process is electronic, the convenience makes it a preferred choice for a majority of borrowers.

Read Full Post

Out with the Call Center, in with the Contact Center

The times they are a changin’ and a business won’t stay in business very long if it doesn’t change with the times. Call centers haven’t just accepted changes affecting our industry; we’ve embraced them. The very core of our business is communication. Our employees are called customer service representatives (CSR). Customer service is the operative word. Today being of service to customers means communicating with them using whatever channels to which they are most receptive and responsive.

Read Full Post

How Hiring the Right Call Center Staff Can Enhance Customer Service

Your call center is an extension of your business. How your call center’s customer service representatives (CSRs) conduct themselves reflects directly on the company. The right call center staff can elevate an online lender’s reputation in the industry, increase your profits and improve customer retention.

On the flip side, customer service reps also have the ability to undermine your hard-earned leads. They can damage your company’s perception in the public eye. And even worse, they can get an online lender into hot water with federal and state regulators if they fail to follow scripts and processes.

Read Full Post

5 Things to Consider Before Outsourcing to a Call Center

Have you reached the point where call center outsourcing has become a real possibility or even an immediate necessity? Congratulations on your burgeoning business. Here are a few things to consider before pulling the trigger on outsourcing and choosing a call center.

How’s your space treating you? Having the perfect amount of space is paramount to business growth. Enough space is required to grow, however, no one wants to pay for more square footage than necessary. Planning on relocating when more space is needed isn’t the best option since moving is extremely disruptive to business as usual.

Read Full Post

This Really is the Most Wonderful Time of the Year for Lenders and Call Centers

Call centers experience their heaviest volume of the year between Thanksgiving and the second week of January. Payday loans are flying out the door as consumers turn to lenders for their holiday shopping cash. Once the presents are open, consumers apply for payday cash advances again to get them through the first couple weeks of the year.

Lenders’ loan caps are in place throughout the year, however, it can be a rare occasion to reach them. It’s a different story during the holiday rush when lenders can hit these caps by 2:00 pm every day.

Read Full Post

Centrinex Recognized as a Leader in Contact Centers in the Midwest

Kansas City Star reports that Kansas City is becoming a hub for contact centers, previously known as call centers. Centrinex was mentioned in the article, being recognized as one of the largest centers in the region.

Our competitive advantage is the ability to compete on pay rate and time zones.  Companies understand the benefits of having a call center in the United States and Centrinex makes that possible.

Learn more on why Kansas City is being called the hub of contact centers and how Centrinex is helping pave the way.  Kansas City Area Becomes a Hub for Contact Centers

Read Full Post