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Archive for the ‘Technology’ Category


Contact Center Technology is a Reality, But No Substitute for Service

There is no doubt that technology is leading the charge in call center advancements. In fact, various technologies already have changed the contact center landscape. We are faster, more efficient, more secure and responsive than ever before. And while call centers have come a long way thanks to technology, we’re far from what’s possible.

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The Impact of Call Center Best Practices in the Fight Against Fraud

Fraud is the bane of any online lender’s existence. There is no end to the number of criminals attempting to scam online lenders for as much and as often as they can. Just when online lenders and call centers catch on and shut down vulnerabilities in the application and funding process, the crooks have moved on to the next scheme. Online lenders and contact centers are fighting a never ending battle against fraud with profits as the casualty.

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It’s Instantaneous. It’s Groundbreaking.

It’s Call Me Now—Centrinex’s Pioneering Web Call Back System

When a loan application lead comes into your call center, a 5-minute response time is good. Two minutes is better. But what if your representatives made instantaneous contact with applicants? That would have an unprecedented and phenomenal impact on your sales and operations. And now it’s possible with Centrinex’s Call Me Now.

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