There are many jobs that require sitting for long periods of time. So much so that it’s said that sitting is the new smoking in terms of negative effects on your health.
In the call center business, we live and die by the numbers, and we...
Centrinex / Novasors is the proud presenting sponsor of Shark Weekend at the Community American Ballpark, home of the minor league Kansas City T-Bones. You’re humming the Jaws theme song in your head already, aren’t you?
Centrinex today announced that Frank Cotton III has been appointed Vice President of Sales & Marketing. Cotton, who is a staple in the short-term loan industry joins Bart N. Miller, Centrinex CEO and owner, to further develop a best-in-class sales force to expand the company’s reach and exposure.
Debating the decision to use offshore or onshore call center services? Centrinex’s experience in both offshore and onshore centers can help guide you.
There is no bigger debate in the call center management industry than offshore versus onshore outsourcing. Walk into any call center, and you'll hear the same fear repeated: management has let "enlightened" customer service go by the wayside in favor of just doing it offshore for far less money.