Centrinex Family

Former retail workers find career opportunities and management paths at Centrinex call center The service sector is experiencing a large percentage of retail workers leaving their jobs. The reasons range from pandemic-related family obligations and burn out associated with working conditions to wanting to take...

Debating the decision to use offshore or onshore call center services? Centrinex’s experience in both offshore and onshore centers can help guide you. There is no bigger debate in the call center management industry than offshore versus onshore outsourcing. Walk into any call center, and you'll hear the same fear repeated: management has let "enlightened" customer service go by the wayside in favor of just doing it offshore for far less money.