10 Apr Offshore vs Onshore
Posted at 13:55h in Centrinex FamilyDebating the decision to use offshore or onshore call center services? Centrinex’s experience in both offshore and onshore centers can help guide you. There is no bigger debate in the call center management industry than offshore versus onshore outsourcing. Walk into any call center, and you'll hear the same fear repeated: management has let "enlightened" customer service go by the wayside in favor of just doing it offshore for far less money.