News from Centrinex Archives

07 Dec Great Career Opportunities Take Commitment on Both Sides

Posted at 15:35h in More Than a Call Center, News from Centrinex

Customer service jobs start on day one. But a great career opportunity takes time and commitment, on both your employer’s and your part. For Centrinex, that means if you give us 30 days, we’re committed to showing you what a great place to work this...

08 Nov Centrinex Expands Its Call Center Footprint with a New Bannister Location

Posted at 17:37h in News from Centrinex

Centrinex, a national leader in call center management for banks, financial services and other industries, such as healthcare, transportation companies and government agencies, has a new location in the Bannister Road Corridor in south Kansas City. The decision to expand our call center’s footprint solves...

03 Aug Moving from Retail to Office Work? Here’s One of the Best Jobs for Former Retail Workers

Posted at 18:39h in Centrinex Family, More Than a Call Center, News from Centrinex

Former retail workers find career opportunities and management paths at Centrinex call center The service sector is experiencing a large percentage of retail workers leaving their jobs. The reasons range from pandemic-related family obligations and burn out associated with working conditions to wanting to take...

07 Jul For Call Center Jobs, You Can’t Underestimate the Power of a Positive Work Environment

Posted at 16:54h in Centrinex Family, More Than a Call Center, News from Centrinex

There are a lot of factors that go into creating a positive work environment. The leadership at Centrinex understands the value of a positive work environment, both in terms of our office space and our work culture. More importantly, we work hard to ensure our...

26 May The Work of Call Center Security is Never Done

Posted at 15:21h in News from Centrinex

From international companies to nonprofits, Centrinex’s call center handles customer service calls for a wide variety of organizations. The scope of these organizations’ industries means we have to implement and follow several physical and digital security protocols to protect people’s personal and financial data. We field...

22 Apr Centrinex Call Center Services is Well on the Road to “Normalcy”

Posted at 18:14h in News from Centrinex

We’re ecstatic that our call center environment is heading back toward a sense of “normalcy,” especially considering the journey we’ve collectively taken to get here. This time last year, the world had surpassed 1 million COVID-19 infections. Our leadership team was working quickly to install...

23 Mar Centrinex Call Center Services Hires Industry Veteran, Eric Agrelius, to Lead Its Sales Division

Posted at 20:36h in News from Centrinex

LENEXA, KS, March 22, 2021 — Midwest-based call center, Centrinex, welcomes Eric Agrelius to its management team. Bringing more than 20 years of experience as a Sales Executive, Agrelius will lead Centrinex’s sales division to help position the company for a new level of service...

09 Mar What are the Benefits of Outsourcing My Call Center?

Posted at 19:06h in More Than a Call Center, News from Centrinex, Resources, Technology

In the last couple of decades there has been an increase in subcontracting, and call centers are one of the top outsourced business functions. The economic advantages of an outsourced call center are attractive, but so are the efficiencies and ability to focus on other...

28 Jan Call Center Jobs in Kansas City: The Best “Worst Job” You’ll Ever Have

Posted at 15:57h in More Than a Call Center, News from Centrinex

Just like “Karens” and “Boomers,” call centers and customer service representatives (CSRs) get a bad rap. And, just like some Karens and Boomers, they’re not all bad. In fact, some of them are pretty fun and down to earth. If Centrinex, a call center in...

05 Jan Creating Careers Out of Call Center Jobs: “Centrinex Talk” Spotlights the Company’s Leadership

Posted at 21:13h in Centrinex Family, More Than a Call Center, News from Centrinex, Uncategorized

At the end of a year that has been unsettling, finding your footing again in your work life can bring a much-needed sense of certainty. What certainty means to you may be different than to others. But, it’s basic human nature to want job stability. How...

News from Centrinex