News from Centrinex

13 Sep Centrinex’s CFO, Jim Christiansen, to Retire Early Next Year

Posted at 17:58h in News from Centrinex

The countdown is on to our Chief Financial Officer’s retirement. Jim Christiansen joined Centrinex on February 2, 2009, exactly 15 years ago from his retirement date. He came to our call center after a 25-year long career at telecom giant, Sprint Nextel. Jim learned a...

09 Aug The Centrinex New-Hire Experience: 30 Days to a Well Paying, Satisfying Customer Service Career

Posted at 16:40h in News from Centrinex

A Customer Service Job You’ll Love Starts Here Every great job or career path has to start somewhere. A customer service role at Centrinex starts from day one with us. However, as with any rewarding choice in life, nothing happens overnight. Training and reaching goals...

23 May The Appeal of Being a Call Center Representative: All the Variety and Consistency You Could Possibly Want in a Career Opportunity

Posted at 16:17h in News from Centrinex

You’re tired of working low-paying jobs. You’re sick of having to rearrange your personal life to fit your work schedule that changes week to week. You’re frustrated with being in a dead-end job that’ll take you nowhere. You want something better, whether it’s just a...

17 Apr Setting Up Our Customer Service Agents for Success and Job Satisfaction with Call Guidance Software

Posted at 16:55h in News from Centrinex

Centrinex is rolling out real-time call guidance software designed to set up newly hired customer service agents for success and keep experienced agents’ job satisfaction levels high. Even starting out in the best customer service careers can be nerve-racking. This software gives agents confidence from day...

25 Jan Call Center Career Opportunities: Centrinex’s Greatest Asset is Our Employees

Posted at 15:05h in More Than a Call Center, News from Centrinex

There is nothing special about companies saying employees are their greatest assets. It’s used so often in job recruiting and advertising that it’s lost its meaning. After all, how many employees, especially in customer service jobs, really feel like they’re treated as a great asset?...

12 Oct On-Shore, Near-Shore or Off-Shore Call Centers: Which One is Right for Your Organization?

Posted at 17:36h in News from Centrinex

Why outsource your organization’s call center service? The financial benefits of an outsourced call center are measurable, but also there are other efficiencies that reduce burdens and responsibilities for busy companies. Once a business hires a call center, they free up their time to accomplish...

19 Aug Avoiding Boredom and Burnout in Customer Service Careers

Posted at 19:20h in News from Centrinex

The Great Resignation. We all hear stories about it. We all see it on the hiring signs at our favorite stores and restaurants. We all feel the effects waiting longer at the grocery store checkout, for packages to arrive and for customer service support. The...

27 Jul Back-to-School is the Perfect Time to Start Your Customer Service Career

Posted at 15:18h in News from Centrinex

Within a few short weeks, it’ll be back-to-school time. Students will be heading off to campus for their fall semester, parents will be sending their kids back to the classroom, and what will YOU be doing? If you’re attending college locally in Kansas City or you’re...

17 Jun The Best Customer Service Jobs in Kansas City are the Ones That Take Care of You

Posted at 19:30h in News from Centrinex

Frustrated. Unsatisfied. Stuck. Waiting for a better opportunity and pay to come along. There are so many people out there who are feeling this way about their jobs right now. And, of course, everyone has heard of the “Great Resignation” when employees were quitting their...

17 May Like Attracts Like: Centrinex Reimagines Call Center Representative Recruitment