News from Centrinex

09 Mar What are the Benefits of Outsourcing My Call Center?

Posted at 19:06h in More Than a Call Center, News from Centrinex, Resources, Technology

In the last couple of decades there has been an increase in subcontracting, and call centers are one of the top outsourced business functions. The economic advantages of an outsourced call center are attractive, but so are the efficiencies and ability to focus on other...

28 Jan Call Center Jobs in Kansas City: The Best “Worst Job” You’ll Ever Have

Posted at 15:57h in More Than a Call Center, News from Centrinex

Just like “Karens” and “Boomers,” call centers and customer service representatives (CSRs) get a bad rap. And, just like some Karens and Boomers, they’re not all bad. In fact, some of them are pretty fun and down to earth. If Centrinex, a call center in...

05 Jan Creating Careers Out of Call Center Jobs: “Centrinex Talk” Spotlights the Company’s Leadership

Posted at 21:13h in Centrinex Family, More Than a Call Center, News from Centrinex, Uncategorized

At the end of a year that has been unsettling, finding your footing again in your work life can bring a much-needed sense of certainty. What certainty means to you may be different than to others. But, it’s basic human nature to want job stability. How...

26 Oct Get Ready for the Premiere of “Centrinex Talk” and Transform Your Career

Posted at 17:47h in Centrinex Family, More Than a Call Center, News from Centrinex, Resources

As much of a self-starter as you may be...

23 Sep Centrinex Announces Leadership Changes to Support Upcoming Company Growth and Hiring Surge

Posted at 16:03h in Centrinex Family, News from Centrinex

Leaders across many industries have had to rethink their operations, adjust their business goals and adapt their workforce as a result of the pandemic. The outsourced call center industry falls in this category. Early and quick decision making on Centrinex’s strong leadership’s part kept our...

21 Aug Look No Further for the Best Job for Former Servers

Posted at 14:50h in Centrinex Family, More Than a Call Center, News from Centrinex

Past restaurant employees use their skills at Centrinex call center and reap the “benefits” If you’re a restaurant server or fast food employee looking for a better job, better benefits, better pay and more opportunities, think about applying for a call center job at Centrinex. Coming...

18 Jun Gu Gu, Lu Lu and a Certified Nursing Assistant Welcome Employees Back to Work

Posted at 17:47h in More Than a Call Center, News from Centrinex

As employees trickle back in to work on-site at our call center, they’re noticing that much more has changed beyond wearing face masks, keeping safe distances, limited non-employee access, and an abundance hand sanitizer. To even further assure our employees that we’re doing all we...

07 May Strong Leadership Helps Centrinex Stay in Front of Fast-Moving Pandemic Restrictions

Posted at 18:10h in News from Centrinex

The beginning of March marked an unprecedented time for the U.S. and local businesses alike. For Centrinex Call Center Services in Lenexa, Kansas, this meant beginning the task of staying ahead of restrictions. It was seemingly impossible considering guidelines - recommendations and information changed daily. Our...

29 Nov Centrinex’s New Office in the Firestone Building Epitomizes Everything Wonderful About Kansas City

Posted at 16:33h in News from Centrinex

From the windows of Centrinex’s new fifth floor office in the iconic Firestone Building, you can see all of downtown Kansas City. Turn away from the window, and you’ll see the “S” from the original Firestone sign on the wall. Each of the building’s floors...

29 Nov Call Center Employees Receive More Than Job Training Through Centrinex University

Posted at 16:31h in News from Centrinex

Call center agents at Centrinex undergo extensive job training after they’re hired. Some of our customer service representatives who work on specific accounts not only receive training on our systems and processes, but also on our customers’ specialized protocols, which are tailored to their unique...