News from Centrinex

22 Apr New NACHA Rules Taking Effect

No Second Chances to Play by the NACHA Rules Taking Effect Soon NACHA (which stands for the National Automated Clearing House Association), the governing body of automated clearing houses and a federal banking organization, established guidelines last year that will take effect in the fall of 2015.

22 Apr CFPB’s Latest Regulations For Short-Term Loan Industry

Consumer Finance Protection Bureau’s Latest Proposed Regulations Sweeping the Short-Term Loan Industry At the end of March 2015, the Consumer Finance Protection Bureau (CFPB) met in Richmond, VA. Out of that meeting comes the latest round of sweeping federal regulatory proposals affecting the short-term loan industry, specifically targeting loans lasting longer than 45 days where the all-in annual percentage rate is over 36 percent.

09 Jan When Business Slows, Buy Leads Low and Underwrite High

We’re approaching a notoriously slow time of year in the online financial services industry. With fewer customers applying for loans, lead volumes drop significantly. Rather than keep the same underwriting and receive less volume, a better strategy is to possibly purchase leads at different (lower) prices and tighten your underwriting requirements.

17 Nov 2014: The Year of Getting Fit, Healthy Competition, Political Awareness and Giving Back

Company culture is the lifeblood of any organization. It sets expectations and it affects the overall productivity of employees. Company culture is established at the top and trickles down. And while nurturing a strong, positive culture is key to the long-term growth and viability of any business, never is it so important than when applied to a contact center environment.

17 Nov Centrinex Breaks 1.6 Million Monthly Calls…

...And All We Got was This Non-Lousy Quality Assurance Policy When your customer service representatives (CSRs) are handling 1.6 million incoming and outgoing calls a month, your quality assurance policy has to be airtight and enforced every minute, every hour and every day of the week.

16 Oct Tackling Online Lending’s Pressing Issues In New Orleans

Short-term lending thought leaders, investors and innovators met for the Online Lenders Alliance’s (OLA) Leadership + Innovation Conference (LEND360) at Sheraton New Orleans October 15-17 to tackle our industry’s pressing issues, grow their businesses and share strategies and information. LEND360, in partnership with the Daily Funder, is revolutionizing the way online lenders and service providers work together.

16 Oct A Friendly Reminder From Centrinex: Go VOTE!

Election Day is November 4, 2014. Write it on your calendar. Set a reminder on your phone or computer. Tie a string around your finger. Do whatever is necessary to help you remember to vote in the upcoming election.

21 Aug Centrinex to Attend OLA Fall Leadership Conference

Who: Short-term lending thought leaders, investors and innovators When: October 15-17, 2014 Where: Sheraton New Orleans Online Lenders Alliance (OLA) is hosting its annual Leadership + Innovation Conference in New Orleans, October 15-17. It’s considered the premiere event for information sharing and collaboration for online lending professionals, like Centrinex, drawing hundreds of decision makers from around the country.

16 Jul Meet David LaBatt

Meet David LaBatt, Centrinex’s New Senior Vice President and All Around Smart Guy

Centrinex is thrilled to introduce our new senior vice president, David LaBatt. Under the leadership of our CEO, Bart Miller, David will work with his team(s) to prepare and conduct process improvements. He will develop and prepare materials for the teams’ use, coordinate internal and external events, coordinate with department management and lead instruction on the use of process improvement tools. As if that wasn’t enough to put on his plate, also David will help facilitate team decisions, manage teamwork and assist in developing new client implementation/action plans and improved client follow-up.

30 May Our Phone Systems: Redundant & Transparent

When your contact center lives and dies by the phone, you better make sure you have a back up system. And a back up for the back up. You should be able to transport that phone system anywhere in the world and offer your contact center customers access. Which is why when it comes to Centrinex’s phone system, we don’t believe there is such a thing as too redundant or transparent.