News from Centrinex

30 May Why Do We Love Live Chat? Let Us Count The Ways…

Online lending call centers can run into trouble when borrowers feel disconnected from a knowledgeable customer service representative (CSR) who can answer their questions in real time. Rather than risk losing an opportunity to make contact with potential borrowers, Centrinex uses live chat, in addition to phone calls and emails. As it’s proven time and time again, live chat is yet another way our contact center CSRs conveniently answer your customers’ most common questions. Not to mention increasing productivity, customer satisfaction and your bottom line.

15 May FitBit Challenge Update: Patrick Mueller “Walks” Away With Grand Prize

Last month we reported on our FitBit Challenge, posing the question: What happens when you put FitBits in the pockets of your managers and officers and challenge them to a competition to see who can walk the most steps each day and over a period of time?

15 May New York’s Department Of Financial Services Teams With Visa To Tighten The Noose On Online Lending

Native American Tribes and Offshore Lenders Question Legality in Court

Criminal and civil laws in New York, as well as in 14 other states and the District of Columbia, prohibit payday lending. Under New York law, it is civil usury for non-bank lenders like payday lenders to make loans under $250,000 with an interest rate exceeding 16% per annum. Also, it is criminal usury to make a loan in New York with an interest rate exceeding 25% per annum.

18 Apr Centrinex’s Fitbit Challenge Gets Managers Moving

What happens when you put Fitbits in the pockets of your managers and officers and challenge them to a competition to see who can walk the most steps each day and over a period of time?

18 Apr The Dos and Don’ts of Terminating Employees

When you employ a staff of hundreds, you learn a thing or two about letting employees go. Whether the termination is based on circumstances beyond the employee’s control like downsizing or reorganization or poor performance, letting someone go is tough—on both sides.

21 Mar Take Our Call Center For A Spin!

In the time it’s taken you to read this short blog post, our call center customer service representatives (CSR) have fielded 120 phone calls and approved 20 loans. Our CSRs log a staggering million minutes a month on the phone, talking to our lender clients’ customers, efficiently and kindly walking them through the process, and closing sales. Of these calls and minutes, 75% of them are handled at our Midwest call center and 25% of them are taken at our facility in Costa Rica. 

21 Mar Transparent Call Center Security and Compliance

Security and compliance are front and center at Centrinex. To get an idea of the measures we have in place to protect our customers’ data, simply walk through our call center’s front door. No, wait. You can’t—not without a badge. And you’ll need to be buzzed in first. As a guest, you’ll also need a Centrinex “chaperone” to go past our main lobby. We won’t ask you for your first-born or a blood sample, but we will insist that you sign in…and out when you leave. We won’t follow you into the restroom stall, but our staff keeps an eye out. In the call center industry, there is no such thing as too careful.

15 Jan Centrinex Sponsors 2014 EPIC User Conference

Company is Proud Gold Sponsor of EPIC Loans Systems 2nd Annual User Conference

EPIC Loan Systems is hosting its second annual User Conference January 22 – 24, 2014 in Fort Lauderdale, Florida at the Seminole Hard Rock Hotel & Casino. We found EPIC’s conference so valuable last year, that we’re going again this year as one of two Gold Sponsors.

30 Dec It’s Time To Weigh Your Call Center Options

The inevitable time of year is creeping up when loan volumes drop dramatically after the holiday shopping season. Rather than bide time waiting for business to pick up again, we have a better idea. The seasonal slow down is the perfect opportunity to start evaluating your call center’s performance and evaluating your outsourcing options. Keep in mind that increased activity during the holidays skews the numbers so make sure you average the entire year.