More Than a Call Center Archives

25 Jan Call Center Career Opportunities: Centrinex’s Greatest Asset is Our Employees

Posted at 15:05h in More Than a Call Center, News from Centrinex

There is nothing special about companies saying employees are their greatest assets. It’s used so often in job recruiting and advertising that it’s lost its meaning. After all, how many employees, especially in customer service jobs, really feel like they’re treated as a great asset?...

07 Nov When Does Call Center Outsourcing Make Sense and What are the Benefits?

Posted at 21:39h in More Than a Call Center

This is the time when business planning for the next year is in full swing and outsourcing your call center should be part of the conversation. Business planning is an opportunity to evaluate strengths, weaknesses, opportunities and threats (SWOT). A SWOT analysis is a planning...

19 Apr Return to Work Comes with Career Opportunities and Personal Benefits

Posted at 16:18h in Centrinex Family, More Than a Call Center

When there were just 700 COVID-19 cases reported across the U.S., Centrinex had a Preparation Plan ready that same night. Four days later, a U.S. national emergency was declared, and our call center’s executives already had created a business continuity plan (BCP) the day prior....

25 Mar Centrinex Announces International Soccer Star and Kansas City Current Goalkeeper, Adrianna Franch, as Spokesperson

Posted at 16:51h in More Than a Call Center, News from Centrinex

Centrinex, a national call center headquartered in Lenexa, Ks., proudly announces international soccer superstar and Kansas City Current goalkeeper, Adrianna (AD) Franch, as the company’s spokesperson. In this role, the 31-year-old will reflect the diversity- and career-focused work culture at Centrinex, encouraging others to reach...

25 Feb High School Graduate Jobs in the Kansas City Area

Posted at 18:50h in More Than a Call Center, News from Centrinex

High school graduates find well-paying career and management promotions at Centrinex call center What are you doing after graduation? If you’re graduating from high school this spring, you probably get asked that question a lot, and maybe, you’re even asking yourself that same question. Centrinex’s owner and...

25 Jan Why is Centrinex the Best Call Center to Work for? Because We Listen.

Posted at 19:29h in More Than a Call Center, News from Centrinex

Bart Miller, Centrinex’s CEO and owner, noticed a rolling cart while he was walking around our call center. He took a seat and rolled through the office with a little push from a brand manager as he talked to our call center employees. It’s not typical...

07 Dec Great Career Opportunities Take Commitment on Both Sides

Posted at 15:35h in More Than a Call Center, News from Centrinex

Customer service jobs start on day one. But a great career opportunity takes time and commitment, on both your employer’s and your part. For Centrinex, that means if you give us 30 days, we’re committed to showing you what a great place to work this...

03 Aug Moving from Retail to Office Work? Here’s One of the Best Jobs for Former Retail Workers

Posted at 18:39h in Centrinex Family, More Than a Call Center, News from Centrinex

Former retail workers find career opportunities and management paths at Centrinex call center The service sector is experiencing a large percentage of retail workers leaving their jobs. The reasons range from pandemic-related family obligations and burn out associated with working conditions to wanting to take...

07 Jul For Call Center Jobs, You Can’t Underestimate the Power of a Positive Work Environment

Posted at 16:54h in Centrinex Family, More Than a Call Center, News from Centrinex

There are a lot of factors that go into creating a positive work environment. The leadership at Centrinex understands the value of a positive work environment, both in terms of our office space and our work culture. More importantly, we work hard to ensure our...

09 Mar What are the Benefits of Outsourcing My Call Center?

Posted at 19:06h in More Than a Call Center, News from Centrinex, Resources, Technology

In the last couple of decades there has been an increase in subcontracting, and call centers are one of the top outsourced business functions. The economic advantages of an outsourced call center are attractive, but so are the efficiencies and ability to focus on other...

More Than a Call Center