Resources

09 Mar What are the Benefits of Outsourcing My Call Center?

Posted at 19:06h in More Than a Call Center, News from Centrinex, Resources, Technology

In the last couple of decades there has been an increase in subcontracting, and call centers are one of the top outsourced business functions. The economic advantages of an outsourced call center are attractive, but so are the efficiencies and ability to focus on other...

25 Nov A Behind the Scenes Look at Our Customer Service Representative Training

Posted at 17:22h in Resources

Bart Miller, Centrinex’s CEO, here… I’m taking over the blog this month to give you a behind the scenes look at our customer service representative training. At some point during each training session, I talk to our new group of customer service representatives, welcoming them...

26 Oct Get Ready for the Premiere of “Centrinex Talk” and Transform Your Career

Posted at 17:47h in Centrinex Family, More Than a Call Center, News from Centrinex, Resources

As much of a self-starter as you may be...

18 May Financial Service Centers of America (FiSCA)

Posted at 13:00h in Resources

FiSCA is a national trade association comprised of over 7,000 neighborhood financial service outlets. These financial service centers offer quick, convenient and reliable access to the financial services consumers want and need. FiSCA continually expands the number of available services to meet customer needs within...

18 May Consumer Financial Protection Bureau (CFPB)

Posted at 13:00h in Resources

The CFPB is a Federal Bureau that ensures consumer financial products and services work fairly for Americans. The CFPB educates consumers about abusive practices; supervises banks, credit unions and other financial companies; enforces Federal consumer financial laws; and analyzes financial information to better understand consumers,...

18 May Community Financial Services Association of America (CFSA)

Posted at 12:59h in Resources

The CFSA supports regulations for small dollar, short-term lending or payday advances. CFSA works to promote laws that balance consumer protections while preserving access to short-term credit for millions of Americans. CFSA member companies represent more than half of all payday advance stores that provide...

18 May Online Lenders Alliance (OLA)

Posted at 12:57h in Resources

Representing the exploding industry of companies offering online short-term loans, the OLA protects the industry against potential damage caused by inept lenders. It works to eliminate lenders that do not act in good faith and standardize the principles by which short-term online loans should be...