Call Center Employees Receive More Than Job Training Through Centrinex University

Call Center Employees Receive More Than Job Training Through Centrinex University

Call center agents at Centrinex undergo extensive job training after they’re hired. Some of our customer service representatives who work on specific accounts not only receive training on our systems and processes, but also on our customers’ specialized protocols, which are tailored to their unique call center needs. The nature of working at a call center requires continuing education since technology and processes are always improving. But, there is more to life than work, and Centrinex University was founded to help encourage a healthy work and life balance by offering classes that apply to both.

Centrinex University is an on-site comfortable classroom setting. We understand that people have busy schedules and responsibilities on their shoulders, so courses are held conveniently during the week and on weekends, are voluntary and centered around topics that appeal to a wide variety of interests. Employees who attend the most courses receive a certificate of achievement at the end of the year. Certificates are awarded at a celebratory lunch in their honor.

Each course is led by an expert in the industry and lasts approximately an hour. Most recently, Centrinex employees could sign up to learn about:

  • The fundamentals of Excel spreadsheets
  • How to improve time management skills
  • Proper etiquette
  • Real estate for first time homeowners
  • Signs of domestic violence
  • How to dress for success
  • Sexual harassment
  • Beginning Spanish (ongoing course)

Education is a large part of Centrinex’s culture, but it’s more than job training that applies only to work. We created Centrinex University to give our employees the knowledge and tools that they need to excel in their professional development and their personal lives. Continuing education opens doors to new opportunities and sparks new interests, which makes a positive difference in career advancements and personal lives.

If you’re looking for a career at a call center where your interests are valued, learn more on our careers page.