21 Mar Centrinex Does the Harlem Shake
Posted at 19:06h
in News from Centrinex
Who says that you can't have fun working at a call center? Harlem Shake is a dance that originated in Harlem in 1981 and in 2013 it became the latest internet meme.
04 Mar Centrinex’s Offshore Call Center in Costa Rica Gives Online Lenders Attractive Options
Posted at 21:20h
in CEO Blog
Centrinex began its offshore call center operations in Costa Rica back in 2008. Since that time many of our online lending customers have taken advantage of the Costa Rican call center’s attractive options. Currently the offshore call facility employs 65 people, but the space and infrastructure is ready for expansion up to 275.
If you are or soon will be considering an offshore call center, Centrinex’s facility in Costa Rica comes with several possibilities tailored to your needs such as:
21 Jan Ever Wanted to Speak to Your Representative or Senator?
Posted at 21:37h
in CEO Blog
OLA’s Hosting Its Spring Summit Washington D.C. April 24-26, 2013
Founded in 2005, the Online Lenders Alliance is an organization representing the growing industry of U.S.-based companies offering online consumer short-term loans.14 Jan Delay In Tax Return Processing Will Affect Online Lenders
Posted at 17:13h
in News from Centrinex
The IRS announced it is delaying processing individual tax returns until January 30th. The IRS’s software systems are being tested and tax forms are being updated to reflect changes mandated by the so-called fiscal cliff bill. This is over a week later than usual. With individual tax return processing delayed, tax refunds will be issued later too—February 8th at the earliest.
The delay in tax refund payments could easily extend the “most wonderful time of the year” for online lenders and call centers. Typically by the third week of January, new loan volume abruptly slows as the holiday shopping season ends and consumers climb over the financial spending hump in the first couple weeks of the year. Some times loan customers rely on tax refunds to pay off any online loans they took out during the holiday season or first of the year.
03 Jan This Really is the Most Wonderful Time of the Year for Lenders and Call Centers
Call centers experience their heaviest volume of the year between Thanksgiving and the second week of January. Payday loans are flying out the door as consumers turn to lenders for their holiday shopping cash. Once the presents are open, consumers apply for payday cash advances again to get them through the first couple weeks of the year. Lenders’ loan caps are in place throughout the year, however, it can be a rare occasion to reach them. It’s a different story during the holiday rush when lenders can hit these caps by 2:00 pm every day.13 Dec Delaware Becomes Next State to Pass Legislation Limiting Instant Payday Loans
Posted at 21:20h
in CEO Blog
Currently, there is no limit to the number of payday loans a Delaware resident can take out over any given time period. But that will change on January 1, 2013 when a new law, patterned after similar laws in Washington and Illinois, takes effect. Payday lenders are anticipating changes in their systems and reporting as more states could follow in Delaware’s footsteps.
19 Nov What Payday Lenders Need to Know About CFPB Compliance
Romney had promised to scale back the scope of the Consumer Financial Protection Bureau (CFPB), but Obama has been re-elected into office and the CFPB is here to stay. The CFPB was created under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act) in the aftermath of the 2008 mortgage crisis.22 Oct It’s Instantaneous. It’s Groundbreaking.
It’s Call Me Now—Centrinex’s Pioneering Web Call Back System
When a loan application lead comes into your call center, a 5-minute response time is good. Two minutes is better. But what if your representatives made instantaneous contact with applicants? That would have an unprecedented and phenomenal impact on your sales and operations. And now it’s possible with Centrinex’s Call Me Now.11 Oct Meet Centrinex’s New Data Warehouse and Business Intelligence System: ODIS
Posted at 19:24h
in News from Centrinex
Call centers generate massive amounts of data—data that is too often funneled into programs and reports that rarely see the light of day. Which is unfortunate to say the least. Never before has the need to not only store that data, but also actually make productivity and profit changing been greater. A call center’s data is where the heart of the operation thrives… or flounders.