News/Resources

18 May

Posted at 13:00h in Resources

FiSCA is a national trade association comprised of over 7,000 neighborhood financial service outlets. These financial service centers offer quick, convenient and reliable access to the financial services consumers want and need. FiSCA continually expands the number of available services to meet customer needs within...

18 May

Posted at 13:00h in Resources

The CFPB is a Federal Bureau that ensures consumer financial products and services work fairly for Americans. The CFPB educates consumers about abusive practices; supervises banks, credit unions and other financial companies; enforces Federal consumer financial laws; and analyzes financial information to better understand consumers,...

18 May

Posted at 12:59h in Resources

The CFSA supports regulations for small dollar, short-term lending or payday advances. CFSA works to promote laws that balance consumer protections while preserving access to short-term credit for millions of Americans. CFSA member companies represent more than half of all payday advance stores that provide...

18 May

Posted at 12:57h in Resources

Representing the exploding industry of companies offering online short-term loans, the OLA protects the industry against potential damage caused by inept lenders. It works to eliminate lenders that do not act in good faith and standardize the principles by which short-term online loans should be...

10 Apr

Posted at 13:56h in CEO Blog
Centrinex, a leader in call center management for the financial services industry, will be attending this year’s Online Lenders Alliance Spring Summit in Washington, DC. Our CEO, Bart Miller, has served on the OLA Board since 2009 and is the Board liaison to the Emerging Lenders Council.

10 Apr

Posted at 13:56h in News from Centrinex
After two years of continuous growth, Centrinex announces the addition of new career opportunities in their Lenexa, Kansas call center. Centrinex was founded in June of 2005, and since then, we have grown to nearly 600 employees, providing verification of loan applications to other businesses in the financial services industry.

10 Apr

Posted at 13:55h in Centrinex Family
Debating the decision to use offshore or onshore call center services? Centrinex’s experience in both offshore and onshore centers can help guide you. There is no bigger debate in the call center management industry than offshore versus onshore outsourcing. Walk into any call center, and you'll hear the same fear repeated: management has let "enlightened" customer service go by the wayside in favor of just doing it offshore for far less money.