News/Resources

Our Lenexa, KS based contact center employed 300 customer service representatives in May 2015. Come June, we hired over 600 new employees. In August, we expect to be 1,000 strong, thanks to a new call center contract we secured recently. Explosive growth at this rate and timeframe requires three things: more call center space, a significant investment in new technology and the ability to recruit and train at lightning speed.

TMC has announced via CUSTOMER magazine the rankings of teleservices and business process outsourcing providers every spring for three decades now. For this 30th anniversary, we decided to throw our hat in the ring against other contact centers to see how Centrinex / Novasors ranked. In April,...

OLA Spring Summit 2015: Where The Industry’s Fate Could be Determined New NACHA guidelines taking effect fall of this year. The Consumer Finance Protection Bureau’s (CFPB) latest proposed regulations governing short-term lending practices. Changes in the industry over the last few years. Public perceptions. Considering the issues facing those in short-term lending, the phrase “where our industry’s fate could be determined” isn’t overly dramatic.