Leaders across many industries have had to rethink their operations, adjust their business goals and adapt their workforce as a result of the pandemic. The outsourced call center industry falls in this category. Early and quick decision making on Centrinex’s strong leadership’s part kept our...
Past restaurant employees use their skills at Centrinex call center and reap the “benefits” If you’re a restaurant server or fast food employee looking for a better job, better benefits, better pay and more opportunities, think about applying for a call center job at Centrinex. Coming...
There are many jobs that require sitting for long periods of time. So much so that it’s said that sitting is the new smoking in terms of negative effects on your health. In the call center business, we live and die by the numbers, and we...
As employees trickle back in to work on-site at our call center, they’re noticing that much more has changed beyond wearing face masks, keeping safe distances, limited non-employee access, and an abundance hand sanitizer. To even further assure our employees that we’re doing all we...
The beginning of March marked an unprecedented time for the U.S. and local businesses alike. For Centrinex Call Center Services in Lenexa, Kansas, this meant beginning the task of staying ahead of restrictions. It was seemingly impossible considering guidelines - recommendations and information changed daily. Our...
From the windows of Centrinex’s new fifth floor office in the iconic Firestone Building, you can see all of downtown Kansas City. Turn away from the window, and you’ll see the “S” from the original Firestone sign on the wall. Each of the building’s floors...
Call center work can be rewarding, fast paced and satisfying. An eight-hour shift can go by quickly. As far as jobs go, this one has lots of opportunity to advance. But without the right culture in place, like all jobs, it can become a means...
Call center agents at Centrinex undergo extensive job training after they’re hired. Some of our customer service representatives who work on specific accounts not only receive training on our systems and processes, but also on our customers’ specialized protocols, which are tailored to their unique...
According to Chinese astrology, 2015 is the year of the surefooted goat. Skilled, confident and nimble describe goats, and those also apply to Centrinex’s business approach over the year. 2015 was a time of significant changes for Centrinex, a call center headquartered in Lenexa, KS....
We didn’t start off with nearly 1,000 customer service representatives. We didn’t open with three locations. Like many companies, we were a startup in 2005. You could count the number of employees we had on two hands. That goes for our number of clients back...
