News/Resources

16 Oct One-third of All Loan Applicants Don’t Click “Submit”

Posted at 17:08h in News from Centrinex

Centrinex’s customer service representatives are empowered to find out why and save the business The online loan application process is purposely streamlined for the customer’s convenience, yet there is still a 10 to 15 minute time investment involved. Approximately one-third of loan applicants complete the application...

16 Oct It’s Customer Service Appreciation Time…

Posted at 17:01h in News from Centrinex

Gimme a “C.” Gimme an “S.” Gimme an “R.” What’s that spell? CSR!

Customer service representatives (CSRs) are the backbone of any contact center. They are the people on the frontlines making sure that your customers are happy and satisfied. They are often the ones who are responsible for either your customers loving or hating your company, based on how a call is handled. Clearly, a lot of “customer service” weight rests on their shoulders.

09 Sep New NACHA Rules Take Effect September 18, 2015

Posted at 14:06h in News from Centrinex

Not too long ago, we published a blog regarding the National Automated Clearing House Association (NACHA) and new rules that would soon take effect. NACHA is a group that governs automated clearing houses. The new guidelines will be imposed and enforced by this association beginning...

09 Sep Contact Center CEO Shares 5 Secrets to Building a Better Company Culture

Posted at 14:00h in CEO Blog

While most are familiar with the term, company culture refers to the beliefs and behaviors held by a corporation's management and employees, which can be recognized in client transactions as well as day-to-day business functions. Company culture is constantly growing and developing due to the...

18 Aug Measuring our Contact Center’s CSRs’ Satisfaction

Posted at 14:56h in More Than a Call Center

When it comes to gathering the opinions of customers and employees on any number of things like satisfaction with service or jobs, ideas for improvement and more, all too often we take the long way to get to the point.

18 Aug A Contact Center’s Performance is Only as Good as the Team Behind It

Posted at 14:54h in More Than a Call Center

August kicks off Centrinex’s “What’s My Story?” extravaganza Behind every high-performance company stands (or stood) a leader (or group of leaders) whose victories (and failures) make it what it is today. Take the late Steve Jobs for example.

27 Jul Centrinex Sponsors Luncheon Featuring Sugar Ray Leonard

Posted at 19:47h in News from Centrinex

Centrinex Proud to Sponsor SportsFest Luncheon Featuring Boxing Legend Sugar Ray Leonard And yes, some of our call center team and executives had the chance to talk to and take photos with the sports legend! Centrinex, a Lenexa, KS-based contact center, is a long-time sponsor of...

27 Jul Maximizing CSR Productivity With Checks & Balances

Posted at 19:43h in More Than a Call Center

An extra five minutes at break time. Ten minutes late returning from lunch. It doesn’t seem like 15 minutes is a big deal. But when you’re paying customer service representatives (CSRs) to man a call center by the minute, those extra minutes add up quickly....

08 Jul Get a Centrinex / Novasors Shark Fin Hat at T-Bones’ Shark Weekend

Posted at 15:34h in Centrinex Family

Centrinex / Novasors is the proud presenting sponsor of Shark Weekend at the Community American Ballpark, home of the minor league Kansas City T-Bones. You’re humming the Jaws theme song in your head already, aren’t you?

07 Jun Explosive Growth to Take Centrinex from 300 to 1000 CSRs

Posted at 15:30h in News from Centrinex

Our Lenexa, KS based contact center employed 300 customer service representatives in May 2015. Come June, we hired over 600 new employees. In August, we expect to be 1,000 strong, thanks to a new call center contract we secured recently. Explosive growth at this rate and timeframe requires three things: more call center space, a significant investment in new technology and the ability to recruit and train at lightning speed.