Gimme a “C.” Gimme an “S.” Gimme an “R.” What’s that spell? CSR!  CSW2015logoforwebCustomer service representatives (CSRs) are the backbone of any contact center. They are the people on the frontlines making sure that your customers are happy and satisfied. They are often the ones who are responsible for either your customers loving or hating your company, based on how a call is handled. Clearly, a lot of “customer service” weight rests on their shoulders.

Not too long ago, we published a blog regarding the National Automated Clearing House Association (NACHA) and new rules that would soon take effect. NACHA is a group that governs automated clearing houses. The new guidelines will be imposed and enforced by this association beginning...

Our Lenexa, KS based contact center employed 300 customer service representatives in May 2015. Come June, we hired over 600 new employees. In August, we expect to be 1,000 strong, thanks to a new call center contract we secured recently. Explosive growth at this rate and timeframe requires three things: more call center space, a significant investment in new technology and the ability to recruit and train at lightning speed.

TMC has announced via CUSTOMER magazine the rankings of teleservices and business process outsourcing providers every spring for three decades now. For this 30th anniversary, we decided to throw our hat in the ring against other contact centers to see how Centrinex / Novasors ranked. In April,...

Join us for our Lunch & (L)Earn hiring event July 28, 11am-3pm!

Learn more and preregister here.