Former retail workers find career opportunities and management paths at Centrinex call center The service sector is experiencing a large percentage of retail workers leaving their jobs. The reasons range from pandemic-related family obligations and burn out associated with working conditions to wanting to take...
There are a lot of factors that go into creating a positive work environment. The leadership at Centrinex understands the value of a positive work environment, both in terms of our office space and our work culture. More importantly, we work hard to ensure our...
From international companies to nonprofits, Centrinex’s call center handles customer service calls for a wide variety of organizations. The scope of these organizations’ industries means we have to implement and follow several physical and digital security protocols to protect people’s personal and financial data. We field...
We’re ecstatic that our call center environment is heading back toward a sense of “normalcy,” especially considering the journey we’ve collectively taken to get here. This time last year, the world had surpassed 1 million COVID-19 infections. Our leadership team was working quickly to install...
LENEXA, KS, March 22, 2021 — Midwest-based call center, Centrinex, welcomes Eric Agrelius to its management team. Bringing more than 20 years of experience as a Sales Executive, Agrelius will lead Centrinex’s sales division to help position the company for a new level of service...
In the last couple of decades there has been an increase in subcontracting, and call centers are one of the top outsourced business functions. The economic advantages of an outsourced call center are attractive, but so are the efficiencies and ability to focus on other...
Just like “Karens” and “Boomers,” call centers and customer service representatives (CSRs) get a bad rap. And, just like some Karens and Boomers, they’re not all bad. In fact, some of them are pretty fun and down to earth. If Centrinex, a call center in...
At the end of a year that has been unsettling, finding your footing again in your work life can bring a much-needed sense of certainty. What certainty means to you may be different than to others. But, it’s basic human nature to want job stability. How...
Bart Miller, Centrinex’s CEO, here… I’m taking over the blog this month to give you a behind the scenes look at our customer service representative training. At some point during each training session, I talk to our new group of customer service representatives, welcoming them...
As much of a self-starter as you may be...
