In the last couple of decades there has been an increase in subcontracting, and call centers are one of the top outsourced business functions. The economic advantages of an outsourced call center are attractive, but so are the efficiencies and ability to focus on other...
Just like “Karens” and “Boomers,” call centers and customer service representatives (CSRs) get a bad rap. And, just like some Karens and Boomers, they’re not all bad. In fact, some of them are pretty fun and down to earth. If Centrinex, a call center in...
At the end of a year that has been unsettling, finding your footing again in your work life can bring a much-needed sense of certainty. What certainty means to you may be different than to others. But, it’s basic human nature to want job stability. How...
Bart Miller, Centrinex’s CEO, here… I’m taking over the blog this month to give you a behind the scenes look at our customer service representative training. At some point during each training session, I talk to our new group of customer service representatives, welcoming them...
As much of a self-starter as you may be...
Leaders across many industries have had to rethink their operations, adjust their business goals and adapt their workforce as a result of the pandemic. The outsourced call center industry falls in this category. Early and quick decision making on Centrinex’s strong leadership’s part kept our...
Past restaurant employees use their skills at Centrinex call center and reap the “benefits” If you’re a restaurant server or fast food employee looking for a better job, better benefits, better pay and more opportunities, think about applying for a call center job at Centrinex. Coming...
There are many jobs that require sitting for long periods of time. So much so that it’s said that sitting is the new smoking in terms of negative effects on your health. In the call center business, we live and die by the numbers, and we...
As employees trickle back in to work on-site at our call center, they’re noticing that much more has changed beyond wearing face masks, keeping safe distances, limited non-employee access, and an abundance hand sanitizer. To even further assure our employees that we’re doing all we...
The beginning of March marked an unprecedented time for the U.S. and local businesses alike. For Centrinex Call Center Services in Lenexa, Kansas, this meant beginning the task of staying ahead of restrictions. It was seemingly impossible considering guidelines - recommendations and information changed daily. Our...
