News/Resources

12 May TMC Names Centrinex / Novasors as CUSTOMER Top 50

Posted at 04:00h in News from Centrinex

TMC has announced via CUSTOMER magazine the rankings of teleservices and business process outsourcing providers every spring for three decades now. For this 30th anniversary, we decided to throw our hat in the ring against other contact centers to see how Centrinex / Novasors ranked. In April,...

12 May “I Went to the T-Bones Game and Got A Great Call Center Job”

Posted at 03:57h in News from Centrinex

Centrinex / Novasors, one of the country’s top 50 contact centers, is a proud sponsor of the Kansas City T-Bones baseball team for the 2015 season. The sponsorship makes sense considering the similar environment both organizations strive to create and maintain: fun, energetic and an...

22 Apr OLA Spring Summit 2015 Update

Posted at 19:52h in News from Centrinex

OLA Spring Summit 2015: Where The Industry’s Fate Could be Determined New NACHA guidelines taking effect fall of this year. The Consumer Finance Protection Bureau’s (CFPB) latest proposed regulations governing short-term lending practices. Changes in the industry over the last few years. Public perceptions. Considering the issues facing those in short-term lending, the phrase “where our industry’s fate could be determined” isn’t overly dramatic.

22 Apr New NACHA Rules Taking Effect

Posted at 19:49h in News from Centrinex

No Second Chances to Play by the NACHA Rules Taking Effect Soon NACHA (which stands for the National Automated Clearing House Association), the governing body of automated clearing houses and a federal banking organization, established guidelines last year that will take effect in the fall of 2015.

22 Apr CFPB’s Latest Regulations For Short-Term Loan Industry

Posted at 19:46h in News from Centrinex

Consumer Finance Protection Bureau’s Latest Proposed Regulations Sweeping the Short-Term Loan Industry At the end of March 2015, the Consumer Finance Protection Bureau (CFPB) met in Richmond, VA. Out of that meeting comes the latest round of sweeping federal regulatory proposals affecting the short-term loan industry, specifically targeting loans lasting longer than 45 days where the all-in annual percentage rate is over 36 percent.

11 Feb Contact Center Technology is a Reality, But No Substitute for Service

Posted at 03:59h in Technology

There is no doubt that technology is leading the charge in call center advancements. In fact, various technologies already have changed the contact center landscape. We are faster, more efficient, more secure and responsive than ever before. And while call centers have come a long way thanks to technology, we’re far from what’s possible.

09 Jan When Business Slows, Buy Leads Low and Underwrite High

Posted at 03:55h in News from Centrinex

We’re approaching a notoriously slow time of year in the online financial services industry. With fewer customers applying for loans, lead volumes drop significantly. Rather than keep the same underwriting and receive less volume, a better strategy is to possibly purchase leads at different (lower) prices and tighten your underwriting requirements.

09 Jan Controlling Costs with Continuous Call Center Queue Management

Posted at 03:53h in More Than a Call Center

Ensuring your contact center’s flexibility, value and ability to meet agreed upon service and call metrics is largely dependent on continuous queue management. When your outsourced call center correctly manages staffing versus call volume, your value from the relationship increases while costs are kept in check.

17 Nov 2014: The Year of Getting Fit, Healthy Competition, Political Awareness and Giving Back

Posted at 21:14h in News from Centrinex

Company culture is the lifeblood of any organization. It sets expectations and it affects the overall productivity of employees. Company culture is established at the top and trickles down. And while nurturing a strong, positive culture is key to the long-term growth and viability of any business, never is it so important than when applied to a contact center environment.

17 Nov Centrinex Breaks 1.6 Million Monthly Calls…

Posted at 21:11h in News from Centrinex

...And All We Got was This Non-Lousy Quality Assurance Policy When your customer service representatives (CSRs) are handling 1.6 million incoming and outgoing calls a month, your quality assurance policy has to be airtight and enforced every minute, every hour and every day of the week.