News/Resources

...And All We Got was This Non-Lousy Quality Assurance Policy When your customer service representatives (CSRs) are handling 1.6 million incoming and outgoing calls a month, your quality assurance policy has to be airtight and enforced every minute, every hour and every day of the week.

Short-term lending thought leaders, investors and innovators met for the Online Lenders Alliance’s (OLA) Leadership + Innovation Conference (LEND360) at Sheraton New Orleans October 15-17 to tackle our industry’s pressing issues, grow their businesses and share strategies and information. LEND360, in partnership with the Daily Funder, is revolutionizing the way online lenders and service providers work together.

The one and only way to avoid legal trouble is playing by the FTC and CFPB regulations. More important, lenders must choose their vendors, including contact centers, very carefully as their actions and center policies are directly related to your compliance. In other words, if your contact center is not in compliance, neither are you.

Instant connectivity and information access. Getting what you want when you want it isn’t a matter of being self-absorbed anymore. It’s simply part of the times in which we live. The regular 9 to 5 no longer exists. Your customers are doing business outside of normal business hours today, and the trend is here to stay.

Who: Short-term lending thought leaders, investors and innovators When: October 15-17, 2014 Where: Sheraton New Orleans Online Lenders Alliance (OLA) is hosting its annual Leadership + Innovation Conference in New Orleans, October 15-17. It’s considered the premiere event for information sharing and collaboration for online lending professionals, like Centrinex, drawing hundreds of decision makers from around the country.

Weighing in on the Great Staffing Debate: Hiring Temps vs. Recruiting

First, let’s acknowledge the elephant in the room, shall we? The contact center industry is a transient one in which customer service representatives (CSRs) move from one center to the next in search of better pay and hours. That being said, Centrinex is fortunate to have a remarkably low turnover rate thanks to our motivating managers, opportunities for advancement, training, pay and fun work environment.

Meet David LaBatt, Centrinex’s New Senior Vice President and All Around Smart Guy

Centrinex is thrilled to introduce our new senior vice president, David LaBatt. Under the leadership of our CEO, Bart Miller, David will work with his team(s) to prepare and conduct process improvements. He will develop and prepare materials for the teams’ use, coordinate internal and external events, coordinate with department management and lead instruction on the use of process improvement tools. As if that wasn’t enough to put on his plate, also David will help facilitate team decisions, manage teamwork and assist in developing new client implementation/action plans and improved client follow-up.