News/Resources

18 Aug Measuring our Contact Center’s CSRs’ Satisfaction

Posted at 14:56h in More Than a Call Center

When it comes to gathering the opinions of customers and employees on any number of things like satisfaction with service or jobs, ideas for improvement and more, all too often we take the long way to get to the point.

18 Aug A Contact Center’s Performance is Only as Good as the Team Behind It

Posted at 14:54h in More Than a Call Center

August kicks off Centrinex’s “What’s My Story?” extravaganza Behind every high-performance company stands (or stood) a leader (or group of leaders) whose victories (and failures) make it what it is today. Take the late Steve Jobs for example.

27 Jul Centrinex Sponsors Luncheon Featuring Sugar Ray Leonard

Posted at 19:47h in News from Centrinex

Centrinex Proud to Sponsor SportsFest Luncheon Featuring Boxing Legend Sugar Ray Leonard And yes, some of our call center team and executives had the chance to talk to and take photos with the sports legend! Centrinex, a Lenexa, KS-based contact center, is a long-time sponsor of...

27 Jul Maximizing CSR Productivity With Checks & Balances

Posted at 19:43h in More Than a Call Center

An extra five minutes at break time. Ten minutes late returning from lunch. It doesn’t seem like 15 minutes is a big deal. But when you’re paying customer service representatives (CSRs) to man a call center by the minute, those extra minutes add up quickly....

08 Jul Get a Centrinex / Novasors Shark Fin Hat at T-Bones’ Shark Weekend

Posted at 15:34h in Centrinex Family

Centrinex / Novasors is the proud presenting sponsor of Shark Weekend at the Community American Ballpark, home of the minor league Kansas City T-Bones. You’re humming the Jaws theme song in your head already, aren’t you?

07 Jun Explosive Growth to Take Centrinex from 300 to 1000 CSRs

Posted at 15:30h in News from Centrinex

Our Lenexa, KS based contact center employed 300 customer service representatives in May 2015. Come June, we hired over 600 new employees. In August, we expect to be 1,000 strong, thanks to a new call center contract we secured recently. Explosive growth at this rate and timeframe requires three things: more call center space, a significant investment in new technology and the ability to recruit and train at lightning speed.

12 May TMC Names Centrinex / Novasors as CUSTOMER Top 50

Posted at 04:00h in News from Centrinex

TMC has announced via CUSTOMER magazine the rankings of teleservices and business process outsourcing providers every spring for three decades now. For this 30th anniversary, we decided to throw our hat in the ring against other contact centers to see how Centrinex / Novasors ranked. In April,...

12 May “I Went to the T-Bones Game and Got A Great Call Center Job”

Posted at 03:57h in News from Centrinex

Centrinex / Novasors, one of the country’s top 50 contact centers, is a proud sponsor of the Kansas City T-Bones baseball team for the 2015 season. The sponsorship makes sense considering the similar environment both organizations strive to create and maintain: fun, energetic and an...

22 Apr OLA Spring Summit 2015 Update

Posted at 19:52h in News from Centrinex

OLA Spring Summit 2015: Where The Industry’s Fate Could be Determined New NACHA guidelines taking effect fall of this year. The Consumer Finance Protection Bureau’s (CFPB) latest proposed regulations governing short-term lending practices. Changes in the industry over the last few years. Public perceptions. Considering the issues facing those in short-term lending, the phrase “where our industry’s fate could be determined” isn’t overly dramatic.

22 Apr New NACHA Rules Taking Effect

Posted at 19:49h in News from Centrinex

No Second Chances to Play by the NACHA Rules Taking Effect Soon NACHA (which stands for the National Automated Clearing House Association), the governing body of automated clearing houses and a federal banking organization, established guidelines last year that will take effect in the fall of 2015.