News/Resources

26 Sep The U.S. Postal Service Has Nothing on Our Contact Center

Posted at 19:04h in More Than a Call Center

So we have all heard that the postal service delivers through sleet, ice and snow. But here at Centrinex, we can do those postal carriers one better. Our outsourced contact center is designed to survive even if our facility is leveled. Really. Leveled. Like to the ground.

21 Aug It’s 3:00 AM…Do You Know Where Your Call Center is?

Posted at 16:03h in More Than a Call Center

Instant connectivity and information access. Getting what you want when you want it isn’t a matter of being self-absorbed anymore. It’s simply part of the times in which we live. The regular 9 to 5 no longer exists. Your customers are doing business outside of normal business hours today, and the trend is here to stay.

21 Aug Centrinex to Attend OLA Fall Leadership Conference

Posted at 16:00h in News from Centrinex

Who: Short-term lending thought leaders, investors and innovators When: October 15-17, 2014 Where: Sheraton New Orleans Online Lenders Alliance (OLA) is hosting its annual Leadership + Innovation Conference in New Orleans, October 15-17. It’s considered the premiere event for information sharing and collaboration for online lending professionals, like Centrinex, drawing hundreds of decision makers from around the country.

16 Jul Hiring Temps Versus Recruiting

Posted at 17:31h in More Than a Call Center

Weighing in on the Great Staffing Debate: Hiring Temps vs. Recruiting

First, let’s acknowledge the elephant in the room, shall we? The contact center industry is a transient one in which customer service representatives (CSRs) move from one center to the next in search of better pay and hours. That being said, Centrinex is fortunate to have a remarkably low turnover rate thanks to our motivating managers, opportunities for advancement, training, pay and fun work environment.

16 Jul Meet David LaBatt

Posted at 17:26h in News from Centrinex

Meet David LaBatt, Centrinex’s New Senior Vice President and All Around Smart Guy

Centrinex is thrilled to introduce our new senior vice president, David LaBatt. Under the leadership of our CEO, Bart Miller, David will work with his team(s) to prepare and conduct process improvements. He will develop and prepare materials for the teams’ use, coordinate internal and external events, coordinate with department management and lead instruction on the use of process improvement tools. As if that wasn’t enough to put on his plate, also David will help facilitate team decisions, manage teamwork and assist in developing new client implementation/action plans and improved client follow-up.

12 Jun Frank Cotton III Joins Centrinex As Vice President of Sales & Marketing

Posted at 16:55h in Centrinex Family

Centrinex today announced that Frank Cotton III has been appointed Vice President of Sales & Marketing. Cotton, who is a staple in the short-term loan industry joins Bart N. Miller, Centrinex CEO and owner, to further develop a best-in-class sales force to expand the company’s reach and exposure.

30 May Our Phone Systems: Redundant & Transparent

Posted at 14:23h in News from Centrinex

When your contact center lives and dies by the phone, you better make sure you have a back up system. And a back up for the back up. You should be able to transport that phone system anywhere in the world and offer your contact center customers access. Which is why when it comes to Centrinex’s phone system, we don’t believe there is such a thing as too redundant or transparent.

30 May Why Do We Love Live Chat? Let Us Count The Ways…

Posted at 14:18h in News from Centrinex

Online lending call centers can run into trouble when borrowers feel disconnected from a knowledgeable customer service representative (CSR) who can answer their questions in real time. Rather than risk losing an opportunity to make contact with potential borrowers, Centrinex uses live chat, in addition to phone calls and emails. As it’s proven time and time again, live chat is yet another way our contact center CSRs conveniently answer your customers’ most common questions. Not to mention increasing productivity, customer satisfaction and your bottom line.

15 May FitBit Challenge Update: Patrick Mueller “Walks” Away With Grand Prize

Posted at 16:52h in News from Centrinex

Last month we reported on our FitBit Challenge, posing the question: What happens when you put FitBits in the pockets of your managers and officers and challenge them to a competition to see who can walk the most steps each day and over a period of time?

15 May New York’s Department Of Financial Services Teams With Visa To Tighten The Noose On Online Lending

Posted at 16:46h in News from Centrinex

Native American Tribes and Offshore Lenders Question Legality in Court

Criminal and civil laws in New York, as well as in 14 other states and the District of Columbia, prohibit payday lending. Under New York law, it is civil usury for non-bank lenders like payday lenders to make loans under $250,000 with an interest rate exceeding 16% per annum. Also, it is criminal usury to make a loan in New York with an interest rate exceeding 25% per annum.