News/Resources

Centrinex’s customer service representatives are empowered to find out why and save the business The online loan application process is purposely streamlined for the customer’s convenience, yet there is still a 10 to 15 minute time investment involved. Approximately one-third of loan applicants complete the application...

Gimme a “C.” Gimme an “S.” Gimme an “R.” What’s that spell? CSR!  CSW2015logoforwebCustomer service representatives (CSRs) are the backbone of any contact center. They are the people on the frontlines making sure that your customers are happy and satisfied. They are often the ones who are responsible for either your customers loving or hating your company, based on how a call is handled. Clearly, a lot of “customer service” weight rests on their shoulders.

Not too long ago, we published a blog regarding the National Automated Clearing House Association (NACHA) and new rules that would soon take effect. NACHA is a group that governs automated clearing houses. The new guidelines will be imposed and enforced by this association beginning...

Our Lenexa, KS based contact center employed 300 customer service representatives in May 2015. Come June, we hired over 600 new employees. In August, we expect to be 1,000 strong, thanks to a new call center contract we secured recently. Explosive growth at this rate and timeframe requires three things: more call center space, a significant investment in new technology and the ability to recruit and train at lightning speed.