30 Dec Telephone Consumer Protection Act Rules
Posted at 14:36h
in News from Centrinex
12 Nov Best Practices In Call Center Recording To Measure Quality Assurance
Posted at 20:25h
in News from Centrinex
The benefits of using call recording software in call center environments are undisputed. Those benefits multiply ten-fold when the call recording software is applied to reviewing customer service representatives’ (CSR) performance during their first 45 days of employment.
12 Nov The Secret to Retaining Your Best Call Center CSRs
Posted at 20:15h
in News from Centrinex
Okay, so maybe "secret" is a bit overly dramatic. Retaining your best call center customer service representatives (CSRs) isn't rocket science. It’s not difficult in the least because there’s no secret to it. All it takes is acknowledging that it’s often the little things that deliver the best outcomes. And in this case, the little things are cash and recognition in exchange for a job well done.
09 Oct Bart Miller, Centrinex CEO and Founder, Honored with Outstanding Business Award in New York City
Posted at 15:30h
in News from Centrinex
Bart Miller, Centrinex call center’s chief executive officer and founder, will be honored by his alma mater, Quinnipiac University, with their Outstanding Business Alumni Award. The Award Ceremony will take place at The Metropolitan Club in New York City on November 22, 2013.
09 Oct Centrinex CEO to Present At Annual Online Lenders Alliance Leadership + Innovation Conference
Posted at 15:28h
in News from Centrinex
It’s been said that if you don’t like the way things are going, then change the conversation. The OLA Conference is a forum to do just that. Over 500 leaders working within and on the perimeters of the lending industry will gather in San Diego, CA on October 16-18 to “drive change and serve customers,” which is also the conference’s 2013 theme.
02 Oct ACH Authorization Helps Avoid Abuse
Posted at 19:34h
in More Than a Call Center
Our ACH Authorization Approach Avoids Abuse and Promotes Cooperation
ACH payments deposit funds into a borrower’s banking account. ACH authorizations also give the “authorization” to electronically debit repayment from a checking or savings account when a loan payment is due. Since the process is electronic, the convenience makes it a preferred choice for a majority of borrowers.30 Sep Longevity of Management Is A Competitive Advantage For Top Call Centers
Posted at 16:04h
in News from Centrinex
Centrinex’s Longevity of Management Means Competitive Advantage For Call Center Clients
Centrinex opened its doors in 2005. This length of time in the call center industry can bring a wealth of knowledge and information. This wisdom passes from our management on to the customer service representatives and spreads across our entire organization, defining our culture. It’s powerful.18 Jul The Impact of Call Center Best Practices in the Fight Against Fraud
Posted at 20:37h
in Technology
Fraud is the bane of any online lender’s existence. There is no end to the number of criminals attempting to scam online lenders for as much and as often as they can. Just when online lenders and call centers catch on and shut down vulnerabilities in the application and funding process, the crooks have moved on to the next scheme. Online lenders and contact centers are fighting a never ending battle against fraud with profits as the casualty.
08 Jul Out with the Call Center, in with the Contact Center
Posted at 20:33h
in More Than a Call Center
The times they are a changin’ and a business won’t stay in business very long if it doesn't change with the times. Call centers haven’t just accepted changes affecting our industry; we've embraced them. The very core of our business is communication. Our employees are called customer service representatives (CSR). Customer service is the operative word. Today being of service to customers means communicating with them using whatever channels to which they are most receptive and responsive.