21 Mar Take Our Call Center For A Spin!
In the time it’s taken you to read this short blog post, our call center customer service representatives (CSR) have fielded 120 phone calls and approved 20 loans. Our CSRs log a staggering million minutes a month on the phone, talking to our lender clients’ customers, efficiently and kindly walking them through the process, and closing sales. Of these calls and minutes, 75% of them are handled at our Midwest call center and 25% of them are taken at our facility in Costa Rica.
What difference do these numbers and statistics make to you, reader? The answer is simple. They represent experience and know-how. And if you are considering hiring a call center or closing your in-house center down and outsourcing it, you want to partner with a company that has experience and know-how to spare. That’s Centrinex.
From our staff and the processes in place they follow to our technology, Centrinex call center is one well-oiled machine. When lenders want to increase conversions and decrease default rates, they turn to us. Our people, tools and industry knowledge make us a U.S. leader in call center management, technology, customer service, data analysis, and performance-based solutions for the financial services industry.
One doesn’t become a leader in the call center space unless you prove you can improve clients’ bottom lines, which takes measured performance, using (and pioneering) advanced systems, and retaining the best industry talent. And in the end, we deliver on what our clients need, such as:
- Reduced call center overhead
- Industry and call center best practices
- Improved bottom line
- Custom call center consulting service
- In-depth reporting
- And most importantly, proven results
We understand the lending and call center environment from the inside out. From vendor selection to establishing performance criteria, we can and do impact success. The millions of call minutes we handle each day is testament to our skill and expertise. If you’re looking for a call center, give Centrinex a spin. You’ll be impressed with our performance.