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Our Company

For nearly two decades, Centrinex has been the go-to support solution in the financial services industry, while growing to become a leader in call center management for many additional sectors.

Our 47,000 square foot corporate headquarters in Lenexa, Kansas (a suburb of Kansas City) is home to over 500 employees, and we also have Near-shore and Off-shore locations in Costa Rica and the Philippines to accommodate the needs of businesses all over the world. Since 2005, Centrinex has been committed to using the latest technology and providing superior training to all of our team members to ensure we deliver the best quality customer service. We provide solutions for businesses that wish to utilize AI, auto dialers, and more. 

Our Leadership

Rudolf J. Waldner

President & COO

As a start-up, brick-and-mortar business kind of guy, it only made sense for Rudy Waldner to join Centrinex as COO. He coordinates the sales floor, develops the talent, drives the numbers, and basically does anything it takes to make a business hum.

Because Centrinex is in a constant growth phase, Waldner gets to deal with something new every day. Whether it’s starting up a new customer, product or enhancement, there’s always a new experience for him to thrive on.

Originally from the east coast, Waldner’s educational background includes a bachelor’s in advertising from The City University of New York’s Baruch College and a master’s in management from Long Island University’s C.W. Post College.

Previously, Waldner consulted with Blockbuster in Germany, started a marketing department and served as Regional Director of Operations for Advance America, and served as VP of Operations for CLA – where he ran a product in 28 states for six years and opened up a collections call center.

Somehow, he found time to write his book, Marketing from the Trenches. The whole premise of the book is how to start a company, market it, and get it moving from the ground up. And it’s exactly what got him to Kansas City. Bart Miller read the book and invited him to run the business.

When Waldner isn’t developing training, improving performance and working on incentives for Centrinex, he can be found teaching his marketing program at UMKC, JCCC and K-State, out playing soccer, or traveling the world.

Connect with Rudy.

Bart N. Miller

CEO/Owner

You would think a CEO whose company is considered a technology leader in their industry wouldn’t still rely on a 1980’s era record player to listen to music in his office. Bart Miller not only still rocks with vinyl but has the expansive record collection that would impress any audiophile.

Bart Miller appreciates the past but never stops looking toward the future.

So, when Bart saw a gap in the market for call center services serving banks, financial services, and other industries, such as healthcare, transportation and government, he didn’t pause for a moment and launched Centrinex in 2005. Never looking back, Centrinex has grown to over 500 employees and is recognized as one of the fastest growing companies in the nation.

Bart believed that preserving the best of past call center practices and combining them with new technologies and new ways of doing business would propel Centrinex forward – as an innovator and thought leader. Bart was right.

Today Centrinex is at the cutting edge of the call center industry, not just in technology but also in data capture, analysis, conversion improvement, processes, and people management. To keep Centrinex in its leading role Bart gets intimately involved all aspects of the business. Ultimately, clients trust that Bart and Centrinex will help them improve their bottom line by increasing conversion rates, lowering acquisition costs and ultimately help improve their portfolios.

An east coast transplant, Bart was a finalist for the Ernst & Young Entrepreneur of the Year award. Bart also serves on the Board of Directors for the Online Lenders Alliance, is on the Executive Committee, and is their Treasurer.

Today, this married father of four spends his free time coaching his kids’ sports teams and plays on his own baseball team. With a strong sense of family and giving to others in need, Bart and his family are closely woven into the fabric of their community.

In his idle time… idle time? Do you really think Bart has idle time?

Connect with Bart.

Jim Christiansen

CFO

As President and Chief Financial Officer of Centrinex, Jim Christiansen certainly has his hands full. He oversees the company’s operations, working in all aspects from human resources and training to quality assurance and information technology. His responsibilities include hiring, firing, benefits, training new employees, conducting QA audits for correct processes and procedures on a monthly basis, coaching, strategic planning and more. And, that’s just in his presidential role.

Under the CFO umbrella, he is responsible for all the finance, accounting, payroll and receivables for the company. Plus, he takes care of the forecasting and cash flow to ensure there’s money to expand and to keep Centrinex aligned with its projections.

Christiansen worked in accounting and finance for the telecom business for most of his career, including 25 years with telecom giant Sprint Nextel. He learned a lot in the large corporate space, moving around to different groups, experiencing different corporate cultures, and dealing with growth, decline, spinoffs and ever-changing technology. It’s this vast experience that prepared him for these dual roles at Centrinex.

This Huskers fan got his degree in accounting from the University of Nebraska-Lincoln and obtained his CPA.

Connect with Jim.

Brigitte Hendon

Talent Acquisition Director

Originally from Las Vegas, I began my career within the staffing industry in 2004. Over the years, I’ve gained invaluable experience with progressive levels of responsibility. I started with Centrinex in March of 2021 and inherited my second home with wonderful family. When not working, I’m happiest spending time with my two teenage boys and cheering for them during their football or basketball games.

The last book I read was: The Fifth Agreement

You’d be surprised that I: Love to cook

If I had a Superpower, I’d choose: Time Travel

When I retire, you’ll find me: On a beach with a book

Someone should make an app for: No Call, No Show National database

A life hack I’m surprised most people don’t know about is: Gratitude makes everything better!

Doug Steele

People Solutions Director

As the Human Resource Director, Doug Steele knows that our number one resource, our talent, make it all happen. Through initiatives and best HR practices, Doug strives to not only find the right employees, but helps them see the importance of their role to the company. Doug’s motto is that Centrinex is “more than just a paycheck.”

Doug joined the Centrinex team in 2011 as the Human Resources Assistant. Over the years, Doug’s career path has led him from HR Assistant to HR Generalist to HR Manager and now HR Director. He oversees a team that seamlessly works together to provide Human Resource services and support. Doug is directly responsible for staffing, benefits, employee retention, training, workers compensation, and HR law & compliance. He has over 30 years of practical HR experience and knows how important employee relations and organizational development is to the success of a company.

Doug is a native Nebraskan (Go Big Red) and holds a bachelor’s degree from Wayne State College. He continues to see education as a priority and has completed certifications in HR employment law, hiring fundamentals, and SPHR certification, to mention a few. Doug is a member of the Society of Human Resources Management (SHRM) and the Human Capital Institute (HCI).

Doug’s family and friends are important to him, and he spends as much time with them as possible. “My children are my joy!” His other interests range from outdoor activities, such as hiking and camping, spending time in the kitchen and singing in his church choir.

Connect with Doug.

Eric Agrelius

Senior Vice President of Sales

Eric Agrelius joined Centrinex as Senior Vice President of Sales in March 2021, bringing more than four decades of experience as a Sales Executive.

He began his career in the FinTech and consumer lending space working with online and storefront lenders while serving as Senior Vice President of Sales at DataX, an Equifax company for ten years, providing consumer risk assessment solutions to the specialty finance sector.

Eric has also been deeply involved with the Online Lenders Alliance for the past twelve years.

Before entering the specialty finance industry, he managed national sales teams in the consumer-packaged goods trade for 20+ years overseeing the sales directives to some of the largest retailers in the country such as; Amazon, Costco, Walmart, Target, and Kroger stores.

He also served in the US Navy for eight years during the Vietnam Era.

Dean Giuffrida

IT Director

Most people have an idea what the typical IT guy acts like, but Dean consistently surprises people with his warm, friendly demeanor. He goes out of his way to make people feel comfortable when they ask for help. He understands that IT is not for everyone and it’s better to lend a hand than point a finger. He is ultimately responsible for all things IT related and focuses on leading the IT department into the solutions that our clients depend on for cutting-edge business technology. Centrinex is ready to handle any kind of contact center challenge, and Dean is a big part of that readiness.

Dean has 22 years of real-world experience in IT with degrees in data communications and networking. There are never ending, changing requirements that are custom built to each individual client’s needs. At times it requires research of a new system or technology. The acquisition and deployment of that system is a process in and of itself, and Dean prides himself on smooth, efficient rollouts to minimize business impact. He is always researching the latest technology so that he can continue to offer the best of what’s out there today.

In his off time, he is an accomplished rock musician. He is a multi-instrumentalist and singer who has released CDs of his own original music. He performs in venues all around the country. Check him out on YouTube under the stage name Dean Christopher.

Jay Thomas

Telecom Manager

Jay’s career in telecommunications has spanned more than three decades and covers design, implementation, installation, service and managing of telephony and data networks.

Being certified on over twenty different manufacturers’ equipment and multiple industry certifications has taught him that the one consistent thing in life and business is change.

Within call centers you have to have the ability to adapt and overcome the challenges and obstacles to meet the client’s needs and keep our services operating on the leading edge.

Jay enjoys spending his free time with his wife, watching and supporting their grandkids many activities, as well as hunting, fishing and playing in the Kansas City Metro Senior Softball leagues.

Connect with Jay.

Robin Wesolowski

Director of Client Relations & New Business Manager

I was born and raised in Toledo, Ohio, and moved to the Kansas area in 2008. I started with Centrinex in June of 2010 when the company I was with outsourced to Centrinex. From 1996 to 2010 prior to coming to Centrinex, I worked sales and collections (consumer and business to business) while running contact centers for multiple companies. During my tenure with Centrinex, I have continued in those roles.

The last book I read was: Dwight D. Eisenhower’s biography.

My “sing along really loud in the car” song is: “Alive” by Pearl Jam.

When not working, I’m happiest: Watching or attending sporting events; amateur or professional

When I retire, you’ll find me: In Kenya, learning how to be a farmer.

You’d be surprised that I: Cry at movies.

A charitable cause I care most about is: Stand Up to Cancer.

If I could have a superpower, I’d choose: Telekinesis.

One thing I’ve done that I’m most proud of is: Adopting children.

A life hack I’m surprised most people don’t know is: Run it like your own.

The person who inspires me most is: My wife.

My favorite family tradition is: Thanksgiving dinner.

Someone should make an app for: Historical date trivia.

Education/Credentials: 24 years experience in sales, collections, and contact center services.

Shelly Jones

Senior Operations Manager

I have over a decade in the industry. I’ve worked my way up through the ranks. I am the first female operations manager. I work hard but I play harder. I strive to make people smile and accomplish things they never thought they could.  When I am not in the office, I am spending time with family. My niece and nephews are more like siblings to my kids than cousins.

The last book I read was: Girl, Wash Your Face

My “sing along really loud in the car” song is: “Bang”

When not working, I’m happiest: Spending time with my family and watching my kids play sports. My son plays baseball and football and my daughter plays on multiple soccer teams. I also love taking pictures.

You’d be surprised that I: Played on a roller derby team.

If I could have a superpower, I’d choose: Element control.

One thing I’ve done that I’m most proud of is: Taking the family to visit my best friend in Australia. It was the first time we’ve been out of the country. It was so amazing.

My favorite family tradition is: Christmas Eve at the Joneses. All my family comes over every Christmas eve. We play games, eat lots of food, open presents and spend quality time together.

Education/Credentials: Associates in Medical Assisting and graduated with honors.

Josh Czenkusch

Senior Operations Manager

I started early in the workforce at 16. I worked multiple jobs throughout the years until finding my career at Centrinex. I have been with the company since June of 2009.

The last book I read was: The Dark Tower: The Gunslinger.

My “sing along really loud in the car” song is: “Rest of my Life” by Soja.

When not working, I’m happiest: At home spending time with my wife and two kids.

When I retire, you’ll find me: On a beach enjoying the sun with my wife.

If I could have a superpower, I’d choose: The ability to control time.

One thing I’ve done that I’m most proud of is: Getting to a position in life where I can comfortably support my family.

A life hack I’m surprised most people don’t know is: Google! There is a mountain of information on the web about anything you want to know. People would be surprised how much they can learn for free.

Education/Credentials: High school diploma

Gary Lee

Brand Manager

With 10+ years of experience, I’ve become a strong and creative Brand Manager. I focus on developing branding for start-ups in the customer service industry. I’m passionate about the power of people working together and bringing brands to life through respect, integrity, and positivity.

The last book I read was: The 48 Laws of Power by Robert Greene.

My “sing along really loud in the car” song is: “Three Little Birds” by Bob Marley.

You’d be surprised that I: Love to cook.

A charitable cause I care most about is: My annual Toy Drive.

The person who inspires me most is: My beautiful daughter, Domiyla Lee.

Education/Credentials: High school diploma, Business-Information Management certificate

Alexander Hernandez

Brand Manager

I was born in the Blue Springs area and grew up on the Kansas side in Overland Park.  I was a busser for six years until I joined with Centrinex in 2010.

My “sing along really loud in the car” song is:  “45” by Shinedown

When not working, I’m happiest:  With my wife and kids.

When I retire, you’ll find me:  At the beach

If I could have a superpower, I’d choose:  Teleportation

My favorite family tradition is:   Going to Oceans of Fun during the summer

One thing I’ve done that I’m most proud of is:  Learning telephony and self-teaching excel.

Shayna White

Brand Manager

I was born and raised in Kansas. I have 11 years in the customer service industry and have been with Centrinex for going on 8 years. I am very family oriented and driven to succeed. I love a good challenge and being able to motivate my team at all times is a great feeling in and outside of work. Never let the past determine your future, grow and learn to teach and change the opportunities for your family’s future.

When not working, I’m happiest: Spending time with my family.

When I retire, you’ll find me: At the beach!

If I could have a superpower, I’d choose: Telepathy!

The person who inspires me most is: My great grandfather

A life hack I’m surprised most people don’t know is: Putting a slice of bread in with your homemade cookies keeps them soft!

One thing I’ve done that I’m most proud of is: Being able to support my family.

Amber Everson

Brand Manager

I have been in the customer service industry for 15 years and have been with Centrinex for 8 years. I love motivating my team, making the environment fun.  I am family oriented and during my free time love spending it with my boys. Our favorite past time is going on family cruises and spending our time on the beach. We are a HUGE football family and fall time is our favorite time of year. We watch it no matter who is playing, but the Chiefs are our favorite team!

When not working, I’m happiest: Spending time with my family and watching the Chiefs

When I retire, you’ll find me: Galveston, TX

If I could have a superpower, I’d choose: Time travel

The person who inspires me most is: My father

A life hack I’m surprised most people don’t know is: using your mixer to shred chicken, comes out perfect every time

One thing I’ve done that I’m most proud of is: Starting as a CSR on the floor and being promoted.

Trish Lovelace

Brand Manager

I’m a charismatic, ambitious brand manager with 11 years of experience at Centrinex, and very passionate about uplifting others and helping them see their true potential. I truly believe everything that happens to you and/or your life is a direct result of your actions. “Thoughts are things. As you think, so you become.”

When not working, I’m happiest doing: Anything that involves my two little ones, they keep me on my toes.

You’d be surprised that I: love to cook and am pretty good at it.

The person who inspires me most is: My strong-willed son, Kenny, and fearless daughter, Kyrie.

When I retire, you’ll find me: Hopefully on a beach relaxing.

If I could have a superpower, I’d choose: The ability to time travel. I’d love to give my younger self advice.

Education/Credentials: High school diploma

James Jackson

Brand Manager

I am true Missourian and have spent the majority of my life in Kansas City. I have worked customer service or client relation in several different industries including hotels, casinos, labor agencies, and energy providers. I started with Centrinex in August of 2009 and currently oversee our Costa Rican operations. I really believe we are all part of one team and each of us are intricate to the Team Centrinex’s success. Outside of work, I enjoy traveling, theater, movies, history, baking, cooking, and spending time with family, especially my mother, son, and granddaughter.

The last book I read was: Investing 101 by Greg McGraime

My “sing along really loud in the car” song is: “Don’t Stop Me Now” by Queen

A charitable cause I care most about is: Children’s Mercy Hospital

When not working, I’m happiest: Traveling to a new location.

When I retire, you’ll find me: Hopefully in an airport getting ready to board a plane to a new location.

The person who inspires me most is: My mother because she’s always been optimistic about everything and, even though life wasn’t the easiest for her, she always faced each day with a smile and love in her heart.

If I could have a superpower, I’d choose: Shapeshifter with the ability to psionically shift the formation of the body at a cellular level.

My favorite family tradition is: My family came up with Surprise Day on August 1st because there were no big holidays in August. We would just get each other a little something like candy or something small to show our love and appreciation of each other.

One thing I’ve done that I’m most proud of is: I quit smoking in February of 2009 after smoking for 23 years.

Education/credentials: Currently working on my Bachelor’s Degree through DeVry and proving it is never too late to complete a life goal

Nathan Deadmond

Supervisor

I grew up in Branson, Mo (Yes, people actually live there).   After high school I moved to the Kansas City area.  I worked in the golf industry as an Assistant Pro five years. I love the game of golf and still play competitively to this day.  I have been with Centrinex for 12 years.  I have been in the collections space for most of my time with the company.  I began on the phone and transitioned to management about 5 years ago.

The last book I read was: Four foundations of golf by John Sherman

My “sing along really loud in the car” song is: Spoonman by Soundgarden

When not working, I’m happiest: Hanging out with my family.

When I retire, you’ll find me: On a golf course

The person who inspires me most is: my kids

My favorite family tradition is: Christmas Eve—We open our presents late in the evening Christmas Eve.  Those gifts are from Mom and Dad and Santa delivers his gifts for Christmas morning.

Education/credentials:  Studied Business Management at UMKC and Ozark Technical Community College.

Misty Aames

Brand Manager

My “sing along really loud in the car” song is: Anything Bad Bunny

When I retire, you’ll find me: Traveling! Especially to Mexico and Honduras

The person who inspires me most is: Bad Bunny. He is just himself no matter what

The best and worst purchase I ever made was: Best was my car! LOL It has been through a lot. The worst would have to be my daughter’s iPad because she is obsessed with it.

If I could have a superpower, I’d choose: I want to fly, because I hate driving!

My favorite family tradition is: Summer vacations where we just travel together. When I was growing up in California, our favorite trip was driving up the coast. Big Sur is so beautiful.

One thing I’ve done that I’m most proud of is: I am resilient! No matter what I go through I come out better on the other side. I do not fail or give up, I just win.

Lydell Gadsden

Supervisor

I have been with the company for a few years now. I started as a customer service rep and became a supervisor soon after. I have gained experience and insight by working with multiple clients during my tenure and have found that my strength is people. There is nothing that cannot be accomplished with a solid team.

The last book I read was: The Black Company series

When not working, I’m happiest: Traveling to random destinations or going to the shooting range

One thing I’ve done that I’m most proud of is: Creating art from the pictures that I have taken

When I retire, you’ll find me: In some random wilderness looking for something interesting

The person who inspires me most is: Is me. Everything that I am came from my choices and failures

You’d be surprised that I: I came to Kansas by accident. I was in the process of moving farther west when plans fell through so I ended up staying

Alexa Hernandez

Global Project Manager & Operations Coordinator

I was born and raised in a small rural town but Kansas City became home in 2008. My customer service career started in retail as a sales associate and visual merchandiser, before I joined Centrinex in 2011. Over the years I’ve held several positions at Centrinex including Processing Analyst, Associate Supervisor, Reporting Manager, Global Project Manager and Operations Coordinator.

The last book I read was: currently rereading The Lord of the Rings

My “sing along really loud in the car” song is: “Stay” – Thirty Seconds To Mars

A charitable cause I care most about is: NCADV

When not working, I’m happiest:  doing photography and graphic art/design, playing video games, and spending time outdoors with my family

When I retire, you’ll find me: In the mountains and/or on a beach

If I could have a superpower, I’d choose: telepathy

Vedia Johnson

Supervisor

I was born in Milwaukee, Wisconsin. This career has taught me many different traits discipline, maturity, dedication and accountability to name a few. The best part of my job is dealing with people and learning something new every day.

The last book I read was: Living the Exceedingly Victorious Life.

My “sing along really loud in the car” song is: Just Fine by Mary J Blige.

When not working, I’m happiest: Traveling.

When I retire, you’ll find me: Out of the country.

You’d be surprised that I: Share a birthday with my daughter.

The person who inspires me most is: My mom.

If I could have a superpower, I’d choose: To be able to assist many people in need.

My favorite family tradition is: Sharing a meal with my family at my mother’s house.

One thing I’ve done that I’m most proud of is: Becoming a mother

Kristina Vega

Operations Manager

I was born and raised in Phoenix, Arizona where I completed high school. I began my customer service career, as well as started a family, before moving to Kansas. I’ve been in Kansas for 12 years and in customer service for 13 years.

The last book I read was: The Tipping Point by Malcom Gladwell.

My “sing along really loud in the car” song is: All the songs, just depends on where I am headed.

When not working, I’m happiest: Spending time with my family and cooking.

When I retire, you’ll find me: On a beach where it never gets cold!

You’d be surprised that I: Have a snake named Jaws and a bearded dragon named Eddie.

The best and worst purchase I ever made was: My first house.

If I could have a superpower, I’d choose: The power to freeze time.

One thing I’ve done that I’m most proud of is: Raising my two sons.

A life hack I’m surprised most people don’t know is: The easiest way to shred chicken is with an electric hand mixer.

Education/Credentials: High school diploma

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