Centrinex is rapidly growing in the call center management industry that focuses on Human Resources as our, our clients’ and our clients’ customers’ greatest asset. We know for a fact that it’s all about our people. While every phone call is an opportunity for our clients to succeed, every phone call is also dependent on the quality of the individual we have on the phone. That’s why we recruit, train and retain the best call center talent in the industry.
Bart N. Miller
You would think a CEO whose company is considered a technology leader in their industry wouldn’t still rely on a 1980’s era record player to listen to music in his office. Bart Miller not only still rocks with vinyl but has the expansive record collection that would impress any audiophile.
Bart Miller appreciates the past but never stops looking toward the future.
So, when Bart saw a gap in the market for call center services serving banks, financial services, and other industries, such as healthcare, transportation and government, he didn’t pause for a moment and launched Centrinex in 2005. Never looking back, Centrinex has grown to over 500 employees and is recognized as one of the fastest growing companies in the nation.
Bart believed that preserving the best of past call center practices and combining them with new technologies and new ways of doing business would propel Centrinex forward – as an innovator and thought leader. Bart was right.
Today Centrinex is at the cutting edge of the call center industry, not just in technology but also in data capture, analysis, conversion improvement, processes, and people management. To keep Centrinex in its leading role Bart gets intimately involved all aspects of the business. Ultimately, clients trust that Bart and Centrinex will help them improve their bottom line by increasing conversion rates, lowering acquisition costs and ultimately help improve their portfolios.
An east coast transplant, Bart was a finalist for the Ernst & Young Entrepreneur of the Year award. Bart also serves on the Board of Directors for the Online Lenders Alliance, is on the Executive Committee, and is their Treasurer.
Today, this married father of four spends his free time coaching his kids’ sports teams and plays on his own baseball team. With a strong sense of family and giving to others in need, Bart and his family are closely woven into the fabric of their community.
In his idle time… idle time? Do you really think Bart has idle time?
Connect with Bart.
President & CFO
As President and Chief Financial Officer of Centrinex, Jim Christiansen certainly has his hands full. He oversees the company’s operations, working in all aspects from human resources and training to quality assurance and information technology. His responsibilities include hiring, firing, benefits, training new employees, conducting QA audits for correct processes and procedures on a monthly basis, coaching, strategic planning and more. And, that’s just in his presidential role.
Under the CFO umbrella, he is responsible for all the finance, accounting, payroll and receivables for the company. Plus, he takes care of the forecasting and cash flow to ensure there’s money to expand and to keep Centrinex aligned with its projections.
Christiansen worked in accounting and finance for the telecom business for most of his career, including 25 years with telecom giant Sprint Nextel. He learned a lot in the large corporate space, moving around to different groups, experiencing different corporate cultures, and dealing with growth, decline, spinoffs and ever-changing technology. It’s this vast experience that prepared him for these dual roles at Centrinex.
This Huskers fan got his degree in accounting from the University of Nebraska-Lincoln and obtained his CPA.
Connect with Jim.
Rudolf J. Waldner
As a start-up, brick-and-mortar business kind of guy, it only made sense for Rudy Waldner to join Centrinex as COO. He coordinates the sales floor, develops the talent, drives the numbers, and basically does anything it takes to make a business hum.
Because Centrinex is in a constant growth phase, Waldner gets to deal with something new every day. Whether it’s starting up a new customer, product or enhancement, there’s always a new experience for him to thrive on.
Originally from the east coast, Waldner’s educational background includes a bachelor’s in advertising from The City University of New York’s Baruch College and a master’s in management from Long Island University’s C.W. Post College.
Previously, Waldner consulted with Blockbuster in Germany, started a marketing department and served as Regional Director of Operations for Advance America, and served as VP of Operations for CLA – where he ran a product in 28 states for six years and opened up a collections call center.
Somehow, he found time to write his book, Marketing from the Trenches. The whole premise of the book is how to start a company, market it, and get it moving from the ground up. And it’s exactly what got him to Kansas City. Bart Miller read the book and invited him to run the business.
When Waldner isn’t developing training, improving performance and working on incentives for Centrinex, he can be found teaching his marketing program at UMKC, JCCC and K-State, out playing soccer, or traveling the world.
Connect with Rudy.
Human Resource Director
As the Human Resource Director, Doug Steele knows that our number one resource, our talent, make it all happen. Through initiatives and best HR practices, Doug strives to not only find the right employees, but helps them see the importance of their role to the company. Doug’s motto is that Centrinex is “more than just a paycheck.”
Doug joined the Centrinex team in 2011 as the Human Resources Assistant. Over the years, Doug’s career path has led him from HR Assistant to HR Generalist to HR Manager and now HR Director. He oversees a team that seamlessly works together to provide Human Resource services and support. Doug is directly responsible for staffing, benefits, employee retention, training, workers compensation, and HR law & compliance. He has over 30 years of practical HR experience and knows how important employee relations and organizational development is to the success of a company.
Doug is a native Nebraskan (Go Big Red) and holds a bachelor’s degree from Wayne State College. He continues to see education as a priority and has completed certifications in HR employment law, hiring fundamentals, and SPHR certification, to mention a few. Doug is a member of the Society of Human Resources Management (SHRM) and the Human Capital Institute (HCI).
Doug’s family and friends are important to him, and he spends as much time with them as possible. “My children are my joy!” His other interests range from outdoor activities, such as hiking and camping, spending time in the kitchen and singing in his church choir.
Connect with Doug.
Jay’s career in telecommunications has spanned more than three decades and covers design, implementation, installation, service and managing of telephony and data networks.
Being certified on over twenty different manufacturers’ equipment and multiple industry certifications has taught him that the one consistent thing in life and business is change.
Within call centers you have to have the ability to adapt and overcome the challenges and obstacles to meet the client’s needs and keep our services operating on the leading edge.
Jay enjoys spending his free time with his wife, watching and supporting their grandkids many activities, as well as hunting, fishing and playing in the Kansas City Metro Senior Softball leagues.
Connect with Jay.
Most people have an idea what the typical IT guy acts like, but Dean consistently surprises people with his warm, friendly demeanor. He goes out of his way to make people feel comfortable when they ask for help. He understands that IT is not for everyone and it’s better to lend a hand than point a finger. He is ultimately responsible for all things IT related and focuses on leading the IT department into the solutions that our clients depend on for cutting-edge business technology. Centrinex is ready to handle any kind of contact center challenge, and Dean is a big part of that readiness.
Dean has 18 years of real-world experience in IT with degrees in data communications and networking. There are never ending, changing requirements that are custom built to each individual client’s needs. At times it requires research of a new system or technology. The acquisition and deployment of that system is a process in and of itself, and Dean prides himself on smooth, efficient rollouts to minimize business impact. He is always researching the latest technology so that he can continue to offer the best of what’s out there today.
In his off time, he is an accomplished rock musician. He is a multi-instrumentalist and singer who has released CDs of his own original music. He performs in venues all around the country. Check him out on YouTube under the stage name Dean Christopher.
With 10+ years of experience, I’ve become a strong and creative Brand Manager. I focus on developing branding for start-ups in the customer service industry. I’m passionate about the power of people working together and bringing brands to life through respect, integrity, and positivity.
The last book I read was: The 48 Laws of Power by Robert Greene.
My “sing along really loud in the car” song is: “Three Little Birds” by Bob Marley.
You’d be surprised that I: Love to cook.
A charitable cause I care most about is: My annual Toy Drive.
The person who inspires me most is: My beautiful daughter, Domiyla Lee.
Education/Credentials: High school diploma, Business-Information Management certificate
Senior Operations Manager
I have over a decade in the industry. I’ve worked my way up through the ranks. I am the first female operations manager. I work hard but I play harder. I strive to make people smile and accomplish things they never thought they could. When I am not in the office, I am spending time with family. My niece and nephews are more like siblings to my kids than cousins.
The last book I read was: Girl, Wash Your Face
My “sing along really loud in the car” song is: “Bang”
When not working, I’m happiest: Spending time with my family and watching my kids play sports. My son plays baseball and football and my daughter plays on multiple soccer teams. I also love taking pictures.
You’d be surprised that I: Played on a roller derby team.
If I could have a superpower, I’d choose: Element control.
One thing I’ve done that I’m most proud of is: Taking the family to visit my best friend in Australia. It was the first time we’ve been out of the country. It was so amazing.
My favorite family tradition is: Christmas Eve at the Joneses. All my family comes over every Christmas eve. We play games, eat lots of food, open presents and spend quality time together.
Education/Credentials: Associates in Medical Assisting and graduated with honors.
I’m a charismatic, ambitious brand manager with 11 years of experience at Centrinex, and very passionate about uplifting others and helping them see their true potential. I truly believe everything that happens to you and/or your life is a direct result of your actions. “Thoughts are things. As you think, so you become.”
When not working, I’m happiest doing: Anything that involves my two little ones, they keep me on my toes.
You’d be surprised that I: love to cook and am pretty good at it.
The person who inspires me most is: My strong-willed son, Kenny, and fearless daughter, Kyrie.
When I retire, you’ll find me: Hopefully on a beach relaxing.
If I could have a superpower, I’d choose: The abilty to time travel. I’d love to give my younger self advice.
Education/Credentials: High school diploma
I am a proud Kansas Citian with one son and one granddaughter. I am an avid baker and cook. I have lived in Costa Rica for the past seven years and have been able to travel to many different places because of that opportunity.
The last book I read was: American Lion.
My “sing along really loud in the care” song is: “Don’t Stop Me Now” by Queen.
A charitable cause I care most about is: Elizabeth Glaser Pediatric AIDS Foundation and the Matthew Shepard Foundation.
If I could have a superpower, I’d choose: Shapeshifter with the ability to psionically shift the formation of the body at a cellular level.
My favorite family tradition is: Centered on Christmas, my favorite holiday. On Christmas Eve, we each open one present and sing Christmas carols.
Education/Credentials: High school diploma
Senior Operations Manager
I started early in the workforce at 16. I worked multiple jobs throughout the years until finding my career at Centrinex. I have been with the company since June of 2009.
The last book I read was: The Dark Tower: The Gunslinger.
My “sing along really loud in the car” song is: “Rest of my Life” by Soja.
When not working, I’m happiest: At home spending time with my wife and two kids.
When I retire, you’ll find me: On a beach enjoying the sun with my wife.
If I could have a superpower, I’d choose: The ability to control time.
One thing I’ve done that I’m most proud of is: Getting to a position in life where I can comfortably support my family.
A life hack I’m surprised most people don’t know is: Google! There is a mountain of information on the web about anything you want to know. People would be surprised how much they can learn for free.
Education/Credentials: High school diploma
I was born and raised in Phoenix, Arizona where I completed high school. I began my customer service career, as well as started a family, before moving to Kansas. I’ve been in Kansas for 12 years and in customer service for 13 years.
The last book I read was: The Tipping Point by Malcom Gladwell.
My “sing along really loud in the car” song is: All the songs, just depends on where I am headed.
When not working, I’m happiest: Spending time with my family and cooking.
When I retire, you’ll find me: On a beach where it never gets cold!
You’d be surprised that I: Have a snake named Jaws and a bearded dragon named Eddie.
The best and worst purchase I ever made was: My first house.
If I could have a superpower, I’d choose: The power to freeze time.
One thing I’ve done that I’m most proud of is: Raising my two sons.
A life hack I’m surprised most people don’t know is: The easiest way to shred chicken is with an electric handmixer.
Education/Credentials: High school diploma
Matthew A. Crowell
Special Accounts Manager
My current job title is Special Accounts Manager. I have achieved and held several positions in my 15-year tenure with Centrinex. My continuing goal is simple: work hard and elevate others. When I am not working, you can find me at the movies, looking for a beach to visit, and spending time with my family.
The last book I read was: “Crushing It” by Gary Vaynerchuk.
My “sing along really loud in the car” song is: “Sunday Best”.
When not working, I’m happiest: Spending time with family.
When I retire, you’ll find me: At the beach.
You’d be surprised that I: Enjoy classical music.
A charitable cause I care most about is: Anything to do with helping feed children.
If I could have a superpower, I’d choose: Invisibility.
One thing I’ve done that I’m most proud of is: Settling down.
A life hack I’m surprised most people don’t know is: It’s nice to be important, but more important to be nice.
The person who inspires me most is: Kobe Bryant.
My favorite family tradition is: Joe josts with my dad.
New Business Manager
I was born and raised in Toledo, Ohio, and moved to the Kansas area in 2008. I started with Centrinex in June of 2010 when the company I was with outsourced to Centrinex. From 1996 to 2010 prior to coming to Centrinex, I worked sales and collections (consumer and business to business) while running contact centers for multiple companies. During my tenure with Centrinex, I have continued in those roles.
The last book I read was: Dwight D. Eisenhower’s biography.
My “sing along really loud in the car” song is: “Alive” by Pearl Jam.
When not working, I’m happiest: Watching or attending sporting events; amateur or professional
When I retire, you’ll find me: In Kenya, learning how to be a farmer.
You’d be surprised that I: Cry at movies.
A charitable cause I care most about is: Stand Up to Cancer.
If I could have a superpower, I’d choose: Telekinesis.
One thing I’ve done that I’m most proud of is: Adopting children.
A life hack I’m surprised most people don’t know is: Run it like your own.
The person who inspires me most is: My wife.
My favorite family tradition is: Thanksgiving dinner.
Someone should make an app for: Historical date trivia.
Education/Credentials: 24 years experience in sales, collections, and contact center services.