News/Resources

15 Jan

Posted at 17:46h in More Than a Call Center
Recent banking regulations have caused banks and third party payment processors to back away from processing for short-term online lenders. That’s the bad side, and we’re certainly not making light of it. However, there is also a good side to the situation. The good side is that these stricter regulations have caused the potential cost of buying customer leads to dramatically decrease. If you are paying anywhere in the neighborhood of $160 for your online lending leads, this is the perfect time to re-examine and adjust your lead-buying strategy.

15 Jan

Posted at 17:41h in News from Centrinex

Company is Proud Gold Sponsor of EPIC Loans Systems 2nd Annual User Conference

EPIC Loan Systems is hosting its second annual User Conference January 22 – 24, 2014 in Fort Lauderdale, Florida at the Seminole Hard Rock Hotel & Casino. We found EPIC’s conference so valuable last year, that we’re going again this year as one of two Gold Sponsors.

30 Dec

Posted at 14:46h in News from Centrinex
The inevitable time of year is creeping up when loan volumes drop dramatically after the holiday shopping season. Rather than bide time waiting for business to pick up again, we have a better idea. The seasonal slow down is the perfect opportunity to start evaluating your call center’s performance and evaluating your outsourcing options. Keep in mind that increased activity during the holidays skews the numbers so make sure you average the entire year.

30 Dec

Posted at 14:36h in News from Centrinex

How to avoid Telephone Consumer Protection Act Rules fines or legal action

Doesn’t it seem like the last 22 years have flown by? That’s how long ago the Telephone Consumer Protection Act (TCPA) was passed, taking effect on December 20, 1992. TCPA changed how companies used telemarketing and how call centers operated, establishing no-call lists, fining those not following its provisions and allowing individuals to file lawsuits and collect damages for receiving unsolicited telemarketing calls and faxes.

12 Nov

Posted at 20:15h in News from Centrinex
Okay, so maybe "secret" is a bit overly dramatic. Retaining your best call center customer service representatives (CSRs) isn't rocket science. It’s not difficult in the least because there’s no secret to it. All it takes is acknowledging that it’s often the little things that deliver the best outcomes. And in this case, the little things are cash and recognition in exchange for a job well done.

09 Oct

Posted at 15:28h in News from Centrinex
It’s been said that if you don’t like the way things are going, then change the conversation. The OLA Conference is a forum to do just that. Over 500 leaders working within and on the perimeters of the lending industry will gather in San Diego, CA on October 16-18 to “drive change and serve customers,” which is also the conference’s 2013 theme.

02 Oct

Posted at 19:34h in More Than a Call Center

Our ACH Authorization Approach Avoids Abuse and Promotes Cooperation

ACH payments deposit funds into a borrower’s banking account. ACH authorizations also give the “authorization” to electronically debit repayment from a checking or savings account when a loan payment is due. Since the process is electronic, the convenience makes it a preferred choice for a majority of borrowers.

30 Sep

Posted at 16:04h in News from Centrinex

Centrinex’s Longevity of Management Means Competitive Advantage For Call Center Clients

Centrinex opened its doors in 2005. This length of time in the call center industry can bring a wealth of knowledge and information. This wisdom passes from our management on to the customer service representatives and spreads across our entire organization, defining our culture.  It’s powerful.