News/Resources

It’s Call Me Now—Centrinex’s Pioneering Web Call Back System

When a loan application lead comes into your call center, a 5-minute response time is good. Two minutes is better. But what if your representatives made instantaneous contact with applicants? That would have an unprecedented and phenomenal impact on your sales and operations. And now it’s possible with Centrinex’s Call Me Now.

Call centers generate massive amounts of data—data that is too often funneled into programs and reports that rarely see the light of day. Which is unfortunate to say the least. Never before has the need to not only store that data, but also actually make productivity and profit changing been greater. A call center’s data is where the heart of the operation thrives… or flounders.

FiSCA is a national trade association comprised of over 7,000 neighborhood financial service outlets. These financial service centers offer quick, convenient and reliable access to the financial services consumers want and need. FiSCA continually expands the number of available services to meet customer needs within...

The CFPB is a Federal Bureau that ensures consumer financial products and services work fairly for Americans. The CFPB educates consumers about abusive practices; supervises banks, credit unions and other financial companies; enforces Federal consumer financial laws; and analyzes financial information to better understand consumers,...

The CFSA supports regulations for small dollar, short-term lending or payday advances. CFSA works to promote laws that balance consumer protections while preserving access to short-term credit for millions of Americans. CFSA member companies represent more than half of all payday advance stores that provide...

Representing the exploding industry of companies offering online short-term loans, the OLA protects the industry against potential damage caused by inept lenders. It works to eliminate lenders that do not act in good faith and standardize the principles by which short-term online loans should be...

Centrinex, a leader in call center management for the financial services industry, will be attending this year’s Online Lenders Alliance Spring Summit in Washington, DC. Our CEO, Bart Miller, has served on the OLA Board since 2009 and is the Board liaison to the Emerging Lenders Council.

After two years of continuous growth, Centrinex announces the addition of new career opportunities in their Lenexa, Kansas call center. Centrinex was founded in June of 2005, and since then, we have grown to nearly 600 employees, providing verification of loan applications to other businesses in the financial services industry.

Debating the decision to use offshore or onshore call center services? Centrinex’s experience in both offshore and onshore centers can help guide you. There is no bigger debate in the call center management industry than offshore versus onshore outsourcing. Walk into any call center, and you'll hear the same fear repeated: management has let "enlightened" customer service go by the wayside in favor of just doing it offshore for far less money.