News/Resources

Representing the exploding industry of companies offering online short-term loans, the OLA protects the industry against potential damage caused by inept lenders. It works to eliminate lenders that do not act in good faith and standardize the principles by which short-term online loans should be...

Centrinex, a leader in call center management for the financial services industry, will be attending this year’s Online Lenders Alliance Spring Summit in Washington, DC. Our CEO, Bart Miller, has served on the OLA Board since 2009 and is the Board liaison to the Emerging Lenders Council.

After two years of continuous growth, Centrinex announces the addition of new career opportunities in their Lenexa, Kansas call center. Centrinex was founded in June of 2005, and since then, we have grown to nearly 600 employees, providing verification of loan applications to other businesses in the financial services industry.

Debating the decision to use offshore or onshore call center services? Centrinex’s experience in both offshore and onshore centers can help guide you. There is no bigger debate in the call center management industry than offshore versus onshore outsourcing. Walk into any call center, and you'll hear the same fear repeated: management has let "enlightened" customer service go by the wayside in favor of just doing it offshore for far less money.